Live chats don't work inside Ecwid accounts
Incident Report for Ecwid
The issue has been fixed. Ecwid chats work as usual.

We are deeply sorry for the bad experience. We’ll do better.
Posted Mar 17, 2020 - 03:13 UTC
A fix has been implemented. Ecwid live chats from the Control Panel are working as normal now.

Note, you may need to clear your browser's cache to be able to start a chat. See our guide on how to do it:

We continue to monitor the systems to ensure that everything works smoothly.
Posted Mar 16, 2020 - 22:27 UTC
Ecwid live chats are not working from Ecwid control panels.

We are urgently working on a fix.

Please access our chats at and click the "Chat" icon to start the conversation: (screenshot)

You can also email our Support team at

We are very sorry for this downtime. We’ll be posting updates here.
Posted Mar 16, 2020 - 20:27 UTC
This incident affected: Control Panel.