Ecwid status
We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com
Ecwid Help Center is not loading
Incident
Report for Ecwid
Resolved
This incident has been resolved.
Monitoring
The Ecwid Help Center is loading now. We continue to monitor its systems.
Investigating
Our Help Center is down again. We are urgently looking into the cause of the problem.
We'll keep posting updates here.
We'll keep posting updates here.
Monitoring
Our Help Center is back online. We continue to monitor the systems to ensure that everything works smoothly.
Investigating
We are having issues with our Help Center at https://support.ecwid.com/hc/en-us, the portal where you search for Ecwid's help articles. It won't load or can be loaded slowly.
We are working to bring it back into service.
In the meantime, if you have any questions, feel free to email us at support@ecwid.com directly. And if you are a paid plan user, you can open a Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
We are sorry for this downtime. We'll keep you posted on updates.
We are working to bring it back into service.
In the meantime, if you have any questions, feel free to email us at support@ecwid.com directly. And if you are a paid plan user, you can open a Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
We are sorry for this downtime. We'll keep you posted on updates.
This incident affected: Third-party services.
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