Ecwid status
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Ecwid Instant Sites and Control Panels are not loading
Incident
Report for Ecwid
Resolved
We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We found the root cause of the incident on our end. We're fixing it right now.
Update
We are continuing to investigate this issue.
Update
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
Update
We are continuing to investigate this issue.
Investigating
We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed.
We are sorry for this downtime.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed.
We are sorry for this downtime.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
This incident affected: Storefront, Admin, and API.
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