This incident has been resolved.
Nov 12, 11:41 UTC
The Ecwid Help Center is loading now. We continue to monitor its systems.
Nov 12, 09:14 UTC
Our Help Center is down again. We are urgently looking into the cause of the problem.
We'll keep posting updates here.
Nov 12, 08:25 UTC
Our Help Center is back online. We continue to monitor the systems to ensure that everything works smoothly.
Nov 12, 07:57 UTC
We are having issues with our Help Center at https://support.ecwid.com/hc/en-us
, the portal where you search for Ecwid's help articles. It won't load or can be loaded slowly.
We are working to bring it back into service.
In the meantime, if you have any questions, feel free to email us at firstname.lastname@example.org
directly. And if you are a paid plan user, you can open a Live Chat from Ecwid Dashboard
> Get Help > Open Live Chat ( Screenshot
We are sorry for this downtime. We'll keep you posted on updates.
Nov 12, 07:43 UTC