Ecwid status

We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com

All Systems Operational
Storefront Operational
Checkout Operational
Admin Operational
API Operational
Third-party services Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2022

No incidents reported today.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Resolved - We now receive emails to support@ecwid.com, billing@ecwid.com and customizations@ecwid.com addresses without any issues.

The incident is resolved.

We're sorry for all the troubles!
Jan 15, 09:16 UTC
Identified - The support@ecwid.com email is now available and we receive all the new emails to this address.

We're still working on the access to billing@ecwid.com and customizations@ecwid.com addresses. The next update will be posted in 30 minutes.
Jan 15, 08:38 UTC
Investigating - Currently some email addresses with @ecwid.com domain are unavailable. The following addresses are affected:
support@ecwid.com
billing@ecwid.com
customizations@ecwid.com

If you send an email at any of these addresses, you will get the 'Message not delivered' reply from our mailing system. We're currently investigating the issue.

All the store data is safe and intact.
Customers are getting notifications from Ecwid stores as usual.

With any questions, please email us at ec.support@lightspeedhq.com or submit a request via our Help Center at the direct link: https://support.ecwid.com/hc/en-us/requests/new

We'll keep you posted for further updates.
Jan 15, 07:48 UTC
Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.