Ecwid Status

All Systems Operational

Storefront Operational

Checkout Operational

Control Panel Operational

API Operational

Help Center Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 7, 2020

No incidents reported today.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

Some orders may disappear from the Control Panels

Resolved - This incident has been resolved.
Jul 24, 15:57 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 15:27 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 24, 15:10 UTC

Update - We are continuing to investigate this issue.
Jul 24, 14:36 UTC

Update - We are still investigating the issue. The next update is in 30 minutes.
Jul 24, 14:26 UTC

Investigating - At this moment some orders placed in the stores may not be displayed in the “My sales” section in the Control Panels. The stores and checkout pages are well-operating, so you should be getting new orders as usual. It is just that you can’t view them in the Control Panel.

We are urgently looking into this. In the meantime, you can check for order details in the email notifications. When a customer places an order, you will receive an email with the order details.

All orders will be displayed back under “My Sales”. We are sorry for this issue!

The next update is in 15 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com . Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Jul 24, 14:03 UTC