All Systems Operational
Storefront   Operational
Checkout   Operational
Control Panel   Operational
API   Operational
Help Center   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - The incident has been resolved.
Dec 6, 18:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 11:27 UTC
Update - Our developers are continuing to work on a fix, the ETA is 40 munites. We will keep you updated!
Dec 6, 10:54 UTC
Update - We are continuing to work on a fix for this issue. The ETA is 30 minutes.
Dec 6, 10:20 UTC
Identified - Our developers managed to find the root causing the issue. At the moment, they are working on a fix. We will keep you updated on the news. The ETA is 40 minutes.

All your store data (products, orders, etc) stays safe.
Dec 6, 09:42 UTC
Investigating - At the moment, some of the apps installed into your Ecwid account may not work/may operate not properly.

If your store is connected with POS systems (Square, Clover, NCR, or Vend), then:
newly added products may not be synced between your POS account and Ecwid; a list of already synced products may not be shown in your Ecwid account; payments may not be processed in your Ecwid store.

If you are using Ecwid plugin for your website built with Wordpress: you will see a "reconnect" option for the Ecwid plugin. After you click it, you will be able to use your Ecwid account from within Wordpress as usual. Also, your Ecwid account is available at my.ecwid.com
Please note, that the storefront is operational.

Also, as a part of the incident, the storefront of some Ecwid stores may show the "frozen" data i.e. some of the recently added to the catalog products or categories may not be shown on the storefront (or the products that were recently deleted may be shown on the storefront). Please note that the store data is safe and intact.

We are currently investigating the issue and will provide you with more details. The approximate ETA is 4 hours. We apologize for any disruption to your business caused by this issue.
Dec 6, 07:46 UTC
Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - Our developers have released the fix.
We apologize for any disruption of your workflow.
Dec 4, 11:34 UTC
Identified - Our developers are working on it now. All your data will be kept intact and safe.
Please, accept our apologies for this downtime. We will inform you of the progress here.
Dec 4, 11:14 UTC
Investigating - We are experiencing technical issues with some of our servers and some of the Ecwid control panels. The following error may occur: "Field StarterSiteSettings.storeLogoSize is expected to be a number" when you perform changes in Ecwid control panel > Starter site > Edit content. Our Engineering team is already aware and they are working on a fix now.

All your data will be kept intact and safe. Please, accept our apologies for this downtime. We will inform you of the progress here.
Dec 4, 09:23 UTC
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.