All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 20:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 18:30 UTC
Investigating - We are experiencing an issue with one of the servers — Ecwid Dashboards and stores may load slowly.

We are urgently looking into the issue.

All your data (products, orders, customer details, store settings, etc) is safe and intact.

We are sorry for this trouble.

If you have any questions you can reach our Support team via email at support@ecwid.com.
Mar 27, 17:25 UTC
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
Resolved - This incident has been resolved.
Mar 21, 09:17 UTC
Update - We are continuing to monitor for any further issues.
Mar 21, 09:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 09:02 UTC
Investigating - Some of Ecwid control panels are not loading or are loading slowly:

You may see the '502 Bad Gateway' error message when trying to open your control panel.

We are urgently working on a fix.

The storefronts themselves are loading without issues and customers can access the stores and place orders.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The control panels will be up and running once we fix the problem.

We are very sorry for this downtime. We’ll be posting updates here every 20 minutes.

If you have any questions, you can email our Support team at support@ecwid.com
Mar 21, 08:51 UTC
Mar 20, 2020
Resolved - This incident has been resolved.
Mar 20, 23:13 UTC
Update - We are continuing to monitor the fix for any further issues.
Mar 20, 22:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 20:31 UTC
Identified - The fix is still on the way. At the moment, we need some more time to implement it.

ETA is 20 min.
Mar 20, 20:17 UTC
Update - We are working on the fix.

ETA is 15 min.
Mar 20, 20:01 UTC
Update - We are continuing to investigate this issue.

Next update will be in 15 min.
Mar 20, 19:41 UTC
Investigating - We are experiencing an issue with one of the servers — Ecwid Dashboards load slowly or don't load at all for some US store owners. You may see 'We are having technical issues' error.

We are urgently looking into the issue.

All your data (products, orders, customer details, store settings, etc) is safe and intact. Ecwid Dashboards will be up when the issue is fixed.

We are sorry for this downtime. The approximate time of when the issue is resolved is in 30 minutes. The next update is in 15 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Mar 20, 19:20 UTC
Mar 19, 2020

No incidents reported.