Update - We have identified that the issue might have been caused by the fact that some of the affected Square accounts weren’t activated on Square’s side.

If you’ve faced this kind of problem, we recommend activating and reconnecting your Square account. To do so, please do the following:

1) Activate your Square account here: https://squareup.com/activate
2) After the activation, connect your Square account in your Ecwid Control Panel > Payment.

We are working on a permanent fix for this issue. We’ll keep posting updates here.
Sep 19, 23:51 UTC
Identified - The issue has been identified. We are still checking some data and working on a fix.

The next update in 30 minutes.
Sep 19, 20:39 UTC
Investigating - This status concerns merchants who use Square to accept payments.
At the moment some customers have issues with checkout. After they enter the card details they see an error message: This payment method is temporarily unavailable. Error details: Unknown gateway error. Please choose another payment method.

Our team is looking for a reason for this issue.

In the meantime, please, consider using some of the payment methods listed here: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries

We are sorry about this.

The next update in 30 minutes.
Sep 19, 20:06 UTC
Storefront Operational
Checkout Partial Outage
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2019

No incidents reported today.

Sep 20, 2019
Resolved - This issue has been resolved.
Sep 20, 21:18 UTC
Monitoring - We found the source of the issue and implemented a fix.

Now you can upload images to your products.

We are monitoring the systems to ensure that everything works smoothly.

We are sorry about this issue.
Sep 20, 20:21 UTC
Investigating - Ecwid is having issues uploading new images to the product gallery.

When you try to add new product images in your Ecwid Control Panel > Catalog > Products, you may see an error message "Sorry, the image cannot be uploaded. Please contact our customer support team for assistance."

We're urgently working on the fix. We'll be posting updates here.
Sep 20, 19:58 UTC
Sep 19, 2019
Resolved - Our developers checked the system and found out that the issue was on the Square side. The error doesn't display anymore and the Square payment method can be connected with no issues.
Sep 19, 16:12 UTC
Investigating - At the moment Ecwid merchants cannot connect the Square payment option.

After they go to Ecwid Control panel > Payments > Square and click "Connect and Enable Square" they see an error message: Problem accessing /ecwid/connect. Server error.

We are on it and urgently looking for a fix.
All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed.

In the meantime, please, consider using any other payment methods. You can see the list of them here: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries

We are sorry for this. Next update on the issue in 30 minutes.
Sep 19, 15:54 UTC
Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019
Resolved - This issue has been resolved.
Sep 15, 16:05 UTC
Monitoring - A fix has been implemented and now you Ecwid storefronts and control panels loads normally — you can access your Ecwid control panel without any issues and your stores can accept orders as usual.

We are monitoring the systems to ensure that everything works smoothly.
Sep 15, 14:47 UTC
Investigating - We are having issues with the servers: Ecwid control panels and storefronts are not loading for 100% of users. We are working to bring Ecwid storefronts and control panels back into service.

All your data (products, orders, customer details, store settings, etc) is safe and intact, the storefronts and control panels will be up and running when we fix the issue.

In case you have any questions feel free to reach our Support team via email at support@ecwid.com.

We are sorry for this downtime. Next update on the issue in 15 minutes.
Sep 15, 14:22 UTC
Resolved - We are glad to inform you that the issue has been resolved. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid Instant Sites continue functioning as usual.

We apologize for the temporary difficulties caused by this issue!
Sep 15, 16:04 UTC
Monitoring - Our developers implemented the fix. We continue to monitor this issue.
Sep 15, 12:47 UTC
Investigating - We are having issues with all of Ecwid Instant Sites: they are unavailable for 100% of users. We are working to bring Ecwid Instant Sites back into service.

All your data (products, orders, customer details, store settings, etc) is safe and intact, the Instant Sites will be operating normally as soon as the issue is fixed.

We are sorry for this downtime. Next update on the issue in 20 minutes.
Sep 15, 12:23 UTC
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - This issue has been resolved.
Sep 10, 19:10 UTC
Monitoring - The service has been restored. All Ecwid storefronts and control panels are working fine at this moment.

We are monitoring the results to make sure this outage won't happen again.

All your store data is safe and intact. Please accept our sincere apologies for this downtime.
Sep 10, 18:56 UTC
Identified - We've found the source of this issue and are working on the fix at the moment. ETA is 30 minutes.

We're very sorry for this downtime.
Sep 10, 18:44 UTC
Investigating - Ecwid is having troubles with one of the servers: about 40% of the storefronts and control panels may be loading slowly. Our engineers are already fixing the services.

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Sep 10, 18:35 UTC
Sep 9, 2019
Resolved - The problem has been resolved. All new users can sign in to their Ecwid control panels as usual.

We are sorry for any troubles caused.
Sep 9, 13:24 UTC
Investigating - We have identified that the login issue persists for the newly created Ecwid accounts.

Here are the steps of how this issue can be reproduced:

- create a new Ecwid account;
- sign out from this account;
- try to sign in using your email and password;
- you might see an error that your password is incorrect even though it is.

If you faced this kind of problem, here are the temporary solutions:

- wait for around 5 min and try to sign in again. The system will accept your password and you will sing in successfully;
- click the 'Forgot your password?' link and enter your email. You will receive a password restoration link in your inbox. Use this link to sign in to your account.

We are working on a permanent fix for this issue. We'll post updates here.
Sep 9, 12:07 UTC
Monitoring - A fix has been implemented and now you can access your Ecwid control panel without any issues.

We are monitoring the systems to ensure that everything works smoothly.
Sep 9, 11:11 UTC
Update - We are continuing to investigate this issue.
Sep 9, 11:07 UTC
Investigating - As of now, some of the merchants are experiencing issues accessing their Ecwid control panel:

- if you try to log in to your Ecwid control panel, then you may see a login error even if you enter correct credentials
- Ecwid control panels load slowly or don't load at all. You may see the 'We are having technical issues' error.

Note that all your store data is safe and intact. Your customers are still able to place orders in your store. The problem concerns the Ecwid control panel access only.

We are urgently looking into the issue are will post updates here.
Sep 9, 11:07 UTC
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.