Ecwid Status

All Systems Operational

Storefront Operational

Checkout Operational

Admin Operational

API Operational

Third-party services Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 3, 2023

No incidents reported today.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

Orders may not be displayed in Ecwid admins for some stores

Resolved - We are glad to inform you that the issue with orders not being displayed in the “My sales” section in Ecwid admins has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for this situation.
May 24, 14:11 UTC

Investigating - At this moment orders placed in 2% of stores may not be displayed in the “My sales” section in the Ecwid admins. The stores and checkout pages are operating normally — although customers are able to place orders, they may not appear in your Ecwid admin.

We are urgently looking into this. In the meantime, you can check for order details in New Order Placed email notifications. When a customer places an order, you will receive this email with the order details. Just in case, here's how to enable these notifications: Enabling or disabling admin notifications.

We are sorry for this issue. There is no ETA for now, still our team is currently investigating this issue. The next update is in 30 minutes.

If you have any questions, you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
May 24, 13:46 UTC

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

Ecwid status