Ecwid Status

Jan 29, 2020

No incidents reported today.

Jan 28, 2020

No incidents reported.

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

Product, category and Instant Site cover images are not uploading

Resolved - This incident has been resolved.
Jan 25, 00:33 UTC

Monitoring - The issue has been identified and the fix was implemented. We are monitoring the results now.
Jan 24, 23:07 UTC

Update - We are continuing to investigate this issue.
Jan 24, 22:49 UTC

Investigating - We are having issues with uploading product, category and Instant Site cover images, including gallery images. When you try to upload an image in the Ecwid control panel, you can see the error “Sorry, the image cannot be uploaded. Please contact our customer support team for assistance.” We are on it and urgently looking for a fix.

We are sorry for this downtime. All the stores' data is safe and intact. The next update is in 15 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Jan 24, 22:23 UTC

Jan 24, 2020

Upgrading to a paid plan from iOS mobile app using iTunes

Resolved - Apple fixed the issue with iTunes subscriptions. We've taken steps to make sure your Ecwid stores were not affected by this incident.
Jan 24, 20:25 UTC

Investigating - This message is for the Ecwid account owners who are trying to upgrade from the Free plan to any paid plan from iOS Ecwid mobile app (using iTunes). If your Ecwid store is already on a paid plan, you can safely ignore this message.

Apple is having issues with iTunes subscriptions (https://www.apple.com/support/systemstatus/), so if you are trying to upgrade to a paid Ecwid plan using your iOS Ecwid mobile app, the subscription may not apply and as a result, your account may stay on the Free plan even though the payment went through.

We are looking into this now and we will be posting updates here.
This issue does not affect your Ecwid storefronts and control panels: all your info is safe and intact, customers can place orders and you can process them normally.

If you have any questions, just drop us a line at support@ecwid.com
Jan 24, 16:58 UTC

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

Orders are not displayed in the Control Panels

Resolved - We are happy to report this issue has been resolved. Ecwid store owners should now see a full list of their orders in “My sales” section.

Apologies for any disruption to your day and thanks a lot for your patience.
Jan 16, 19:20 UTC

Monitoring - A fix has been released and from now on all the orders should display in “My sales” section in the Control Panels desktop version and in Orders section in the mobile app with no issues.

We are still monitoring all the systems to make sure that the issue won't recur.
Jan 16, 16:50 UTC

Update - The fix is on the way, however it looks like it will take two more hours for it to be fully implemented.

We will post an update as soon as the problem is solved. We are sorry that it takes so long.
Jan 16, 15:51 UTC

Identified - Our engineers keep urgently working on the fix. It should be released in 1 hour.

Please, stay tuned for further updates.
Jan 16, 14:49 UTC

Update - We have found the reason for this issue and our team is working on fixing it now.

The next update will be posted in 1 hour.
Jan 16, 13:01 UTC

Update - At the moment, we found out that the issue can affect not only orders that were placed in 2019, but all your orders that were placed in your store.

Our team is still looking for the reason for this issue.

The next update will be posted in 20 minutes.
Jan 16, 12:29 UTC

Update - We are continuing to investigate this issue.
Jan 16, 12:08 UTC

Update - We are continuing to investigate this issue.
Jan 16, 12:07 UTC

Investigating - At this moment orders placed in 2019 aren’t displayed in the “My sales” section in the Control Panels on the desktop version. The stores and checkout pages are well-operating, so you should be getting new orders as usual. It is just that you can’t view them in the Control Panel.

We are urgently looking into this. In the meantime, you can check for order details in the email notifications. When a customer places an order, you will receive an email with the order details.

We are sorry for this issue.

All orders will be displayed back under “My Sales”. Also, you can check all your orders for last year on your mobile app. The next update is in 15 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com . Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Jan 16, 11:52 UTC

Jan 15, 2020

The apps from Ecwid App Market won't open

Resolved - This incident has been resolved.
Jan 15, 00:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 22:19 UTC

Identified - The issue has been identified.

This also could affect the login/reconnect to your Ecwid account. You might see the error message: "Invalid 'client_id' parameter".

The fix is being implemented.
Jan 14, 22:00 UTC

Investigating - At the moment the apps from Ecwid App Market don't open in Control Panels.

You might see the following error while opening an app: Oops! We were unable to prepare installation due to an internal problem. Please contact us at support@ecwid.com"

We're on this issue. All your data (products, orders, customer details, store settings, etc) is safe and intact.

Please accept our sincere apologies for this problem. We'll be posting updates here.
Jan 14, 21:13 UTC