Ecwid Status

All Systems Operational

Storefront Operational

Checkout Operational

Admin Operational

API Operational

Third-party services Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 16, 2025

No incidents reported today.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

Ecwid Instant Sites and Control Panels are not loading

Resolved - We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.
May 8, 14:34 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 13:52 UTC

Identified - We found the root cause of the incident on our end. We're fixing it right now.
May 8, 13:33 UTC

Update - We are continuing to investigate this issue.
May 8, 13:03 UTC

Update - At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
May 8, 12:47 UTC

Update - We are continuing to investigate this issue.
May 8, 12:28 UTC

Investigating - We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed.

We are sorry for this downtime.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
May 8, 12:16 UTC

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

Orders and products are missing in some stores

Resolved - The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at support@ecwid.com.
May 5, 18:04 UTC

Identified - We've identified the root cause of the issue and fixed it, the products and sales should be back in stores. Some orders placed in the past 2 hours might still be missing, we're working on this at the moment and will refresh the data to have all info back in stores.
May 5, 15:27 UTC

Investigating - In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.

If you have any questions, you can email our Support team at support@ecwid.com.
May 5, 14:54 UTC

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

Ecwid status

All Systems Operational

Past Incidents