Resolved -
This incident has been resolved.
Sep 20, 18:20 UTC
Monitoring -
A fix has been implemented and we're monitoring the results. If you still see the Unable to connect to your Facebook page error message, please force catalog sync in Ecwid Admin. For that, do the following:
1) From your Ecwid admin go to the Facebook tab;
2) In the Your Published Products section click View Issues;
3) Click Force Catalog Sync;
4) Wait a few moments for the sync to be finished.
After that, the error will disappear and the sync of the products will be restored.
Sep 20, 14:45 UTC
Update -
We are continuing to investigate this issue.
Sep 20, 13:25 UTC
Investigating -
Some merchants who use our Facebook Shop feature might see the following error in their Ecwid admin: “Unable to connect to your Facebook page.”
Important: the stores are still connected to Facebook. This error is an interface issue.
Also, the issue affects product sync. It means the newly made changes in your Ecwid catalog are not currently syncing to Facebook. The products that were synced before this error are still available in your Facebook Shop. The affected store owners also received an email notification about the same error.
Our developers are on it. And we already found the cause of the issue. We are currently preparing the fix.
Workaround: force catalog sync in Ecwid Admin. For that, do the following:
1) From your Ecwid admin go to the Facebook tab;
2) In the Your Published Products section click View Issues;
3) Click Force Catalog Sync;
4) Wait a few moments for the sync to be finished.
After that, the error will disappear and the sync of the products will be restored.
This issue does not anyhow affect Ecwid stores’ data (orders, products, customers, etc.) — all your data is safe and intact. Your Ecwid storefronts are up and running, your customers are able to view products, add them to the shopping cart, and pay for an order.
We are sorry for this problem. We’ll be posting updates here.
Sep 20, 13:18 UTC
