Ecwid Status

Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

Ecwid Dashboards are not loading for 0.09% of merchants

Resolved - The incident has been resolved. Ecwid Dashboards load as normal.

All the data (products, orders, your store settings, etc) are safe and intact. We are sorry for this issue. We’ll do better.
Jun 4, 03:36 UTC

Monitoring - We found a reason for the error and fixed it. Ecwid Dashboards should load as normal for all merchants now.

We continue to monitor the systems to ensure that everything works smoothly.
Jun 4, 01:20 UTC

Update - We are continuing to investigate the issue.

The next update is in 15 mins.
Jun 4, 00:57 UTC

Investigating - We are experiencing an issue with one of the servers — Ecwid Dashboards load slowly or don't load at all for 0.09% of merchants. You may see the 'HTTP ERROR 400' error.

We are urgently looking into the issue.

All your data (products, orders, customer details, store settings, etc) is safe and intact. Ecwid Dashboards will be up when the issue is fixed.

We are sorry for this downtime. We will give you the next update in 15 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Jun 4, 00:31 UTC

Order Confirmation email notifications are not reaching customers

Resolved - The issue has been fixed.

We are deeply sorry for the bad experience.
Jun 4, 01:08 UTC

Monitoring - We identified a cause of the issue and applied a fix to it. All email notifications should be sent as usual. You should get unreceived email notifications soon as well.

We continue to monitor the systems to ensure that everything works smoothly.
Jun 3, 22:14 UTC

Update - We are still investigating what causes the problem with the email notifications. The problem is reproducing not only with the Order Confirmation emails that customers receive but also, with the New Order Placed emails that are sent to the store owners.
The next update is in 45 minutes.
Jun 3, 20:49 UTC

Investigating - We are experiencing an issue that relates to the order confirmation emails. The emails are not sent if customers place orders. As a result, they do not receive order confirmation emails when their orders are placed.

We are working to bring order confirmation emails back into service. All your data (products, orders, customer details, store settings, etc) is safe and intact.

We’re urgently working on resolving the problem.
We are sorry for this downtime. The next update is in 45 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat (Screenshot https://ecwid.d.pr/36d9nh).
Jun 3, 19:34 UTC

Jun 3, 2020

Design changes for Ecwid stores on Wix are not editable

Resolved - The problem is resolved. Now, all design changes applied in the settings of the Ecwid app on Wix will be reflected on the storefront and product pages.
Jun 3, 13:55 UTC

Identified - We've identified the cause of the problem in our integration code for Wix sites. The problem fix will be released at the nearest time. Next update in 45 minutes.
Jun 3, 13:14 UTC

Update - We are still investigating the problem and trying to identify what is the cause of it. Next update in 1 hour.
Jun 3, 12:00 UTC

Investigating - The design of the Ecwid stores added on Wix sites is not editable. The problem started on June 3, 2020, at approximately 11:00 UTC.

You may see the problem if you apply any design changes to the storefront or product pages in the settings of the Ecwid app on Wix.

We are on it and urgently looking for a fix. All your data is safe and intact.

We are sorry for the appeared problem. Next update in 30 minutes.
Jun 3, 11:28 UTC

Orders are not displayed in the Control Panels

Resolved - The problem has been fixed. All orders are shown in Ecwid admin > My Sales > Orders.
Jun 3, 07:07 UTC

Monitoring - A fix has been implemented and now, the orders placed on May 3, 2020, from 02:00 UTC to 6:00 UTC should be visible in Ecwid admin > May Sales > Orders.
We're still monitoring the happened problem, the next update will be in 30 minutes.
Jun 3, 06:22 UTC

Investigating - Orders placed on May 3, 2020, from 02:00 UTC to 6:00 UTC aren’t displayed in the Ecwid admin > My sales > Orders section. The stores and checkout pages are well-operating, so you should be getting new orders as usual. It is just that you can’t view them in the Ecwid admin.

We are urgently looking into this. In the meantime, you can check for order details in the email notifications. When a customer places an order, you will receive an email with the order details.

We are sorry for this issue.
All orders should be displayed back under “My Sales” within the next 1 hour. The next update is in 30 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid admin > Get Help > Open Live Chat (screenshot https://ecwid.d.pr/36d9nh).
Jun 3, 05:45 UTC

Jun 2, 2020

Ecwid Instant Sites with domains ending in company.site are not loading

Resolved - Instant Sites with the "company.site" subdomain are currently working.
Jun 2, 22:30 UTC

Monitoring - Our domain provider has fixed the issue on their side. Instant Sites with the "company.site" subdomain are currently working.
We're monitoring the results now.
Jun 2, 22:01 UTC

Identified - The company.site domain has been blocked by our domain provider. Our domain provider is working on the fix and we're currently in touch with them. The next update in 15 minutes
Jun 2, 21:32 UTC

Update - We are in touch with the domain provider. They are continuing to investigate the situation. The next update will be in 45 minutes.
Jun 2, 20:13 UTC

Investigating - We are having issues with the Ecwid Instant Sites with domains ending in company.site — they are not loading. The domain company.site is unavailable because of the issue on the side of the domain provider. We’re in touch with the provider and will keep you posted here.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.

We are sorry for this downtime. The approximate time of when the issue is resolved is in 60 minutes. The next update is in 45 minutes.

If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Jun 2, 18:56 UTC

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

Ecwid Admin Panel: Amazon tab is not opening for non-US countries

Resolved - The issue has been resolved. Now the Amazon tab is opening for all merchants.
May 30, 06:50 UTC

Update - We have identified the source of the issue and are working on the fix. It affects merchants who are not located in the US or Canada.
May 30, 06:41 UTC

Update - We are continuing to investigate this issue. Thank you for your understanding!
May 30, 06:17 UTC

Investigating - At the moment Amazon tab (Ecwid Admin Panel > Other Channels > Amazon) is not opening for about 66% users who use native Amazon integration.

This tab is opening for users who use the Codisto app to sell on Amazon.

We are working on fixing this issue.

All your data and store settings will be intact.

We are sorry for this downtime. Next update in 30 minutes.
May 30, 04:58 UTC

Instant Site is not loading

Resolved - The problem has been fixed.

Ecwid Instant sites are up and running.

All data (products, orders, your store settings, etc) are intact. Your Ecwid stores continue functioning as usual.

Thank you for your patience. Again, we deeply apologize for this situation. We will be conducting research to understand why the issue took place and how we can avoid it in the future.
May 30, 02:03 UTC

Monitoring - We keep monitoring the situation.
May 30, 00:42 UTC

Identified - The issue has been identified and fix is being implemented. Now the Instant sites should work for all the stores.

We keep monitoring the situation.

Next update in 1 hour.
May 30, 00:40 UTC

Update - We continue working on the problem.

Please, note: all your data is safe and intact.

Next update in 30 minutes.
May 30, 00:27 UTC

Update - We are continuing to investigate this issue.
May 29, 23:37 UTC

Update - We’re still working on fixing the problem. We’ll come up with an update in 15 minutes.
May 29, 23:25 UTC

Update - We’re still working on fixing the problem. We’ll come up with an update shortly.
May 29, 23:09 UTC

Investigating - We are having issue with one of our servers: Instant site is not loading for all the stores now.

We are on it and urgently looking for a fix.

All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed.
We are sorry for this downtime. Next update in 10 minutes.
May 29, 22:56 UTC

May 29, 2020

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.