All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019
Resolved - This incident has been resolved.
Nov 20, 05:40 UTC
Identified - The issue has been identified. Approximate time for the fix - around 20 minutes. Please, stay tuned, we will keep you updated.

Причины неполадки были обнаружены. Ожидаемое время исправления - около 20 минут.
Nov 20, 05:03 UTC
Investigating - At the moment we are experiencing issue with switching to the Russian language for Ecwid Control Panel. This issue concerns Russian-speakers merchants. Ecwid Control panel can be successfully switched to other languages except for this language. It doesn’t affect the storefront and the work of the store.

Our engineers are working on this issue.

We will keep you updated here.

We are sorry for that!

Контрольная панель Эквида не переключается на русский язык.

В данный момент не работает переключение контрольной панели Эквида на русский - вместо него, все вкладки в меню отображаются на английском. Это касается только контрольной панели и не влияет на работу витрины и магазина.

Наши инженеры уже исследуют эту неполадку.

Мы будем держать вас в курсе происходящего на этой странице.

Приносим свои извинения!
Nov 20, 03:41 UTC
Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Resolved - This incident has been resolved.
Nov 12, 11:41 UTC
Monitoring - The Ecwid Help Center is loading now. We continue to monitor its systems.
Nov 12, 09:14 UTC
Investigating - Our Help Center is down again. We are urgently looking into the cause of the problem.

We'll keep posting updates here.
Nov 12, 08:25 UTC
Monitoring - Our Help Center is back online. We continue to monitor the systems to ensure that everything works smoothly.
Nov 12, 07:57 UTC
Investigating - We are having issues with our Help Center at https://support.ecwid.com/hc/en-us, the portal where you search for Ecwid's help articles. It won't load or can be loaded slowly.

We are working to bring it back into service.
In the meantime, if you have any questions, feel free to email us at support@ecwid.com directly. And if you are a paid plan user, you can open a Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

We are sorry for this downtime. We'll keep you posted on updates.
Nov 12, 07:43 UTC
Resolved - This incident has been resolved.
Nov 12, 11:07 UTC
Update - All the planned tasks have been completed. All the Ecwid Instant sites on custom domains are now available.

We continue to monitor them.
Nov 12, 10:24 UTC
Identified - Some Ecwid Instant sites, which are provided to all users registered directly through Ecwid, on custom domains will be unavailable at 10 - 11 AM (UTC) due to the planned maintenance. During this timeline, we expect a downtime of 5 minutes.

All your data will stay safe and intact.

We apologize for any difficulties caused!

We'll keep you updated on the progress. Please, stay tuned!
Nov 12, 07:00 UTC
Nov 11, 2019
Resolved - This incident has been resolved.
Nov 11, 11:08 UTC
Monitoring - Our engineers have completed all the planned works and now all the Ecwid Instant sites on custom domains are available for everybody.

We'll keep on monitoring it.
Nov 11, 10:27 UTC
Update - Some Ecwid Instant sites on custom domains will be unavailable.

Some Ecwid Instant sites (provided to all users registered directly through Ecwid) on custom domains will be unavailable at 10 - 11 AM (UTC) due to the planned maintenance. Approximate downtime = 5 minutes.

All your data will stay safe and intact.

We apologize for any difficulties caused!

We'll keep you updated. Please, stay tuned!
Nov 11, 08:24 UTC
Identified - Some Ecwid Instant sites on custom domains are unavailable.

At the moment, some Ecwid Instant sites (provided to all users registered directly through Ecwid) on custom domains are unavailable due to the planned maintenance. Approximate downtime = 5 minutes.

All your data will stay safe and intact.

We apologize for any difficulties caused!

We'll keep you updated. Please, stay tuned!
Nov 11, 08:15 UTC
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.