Ecwid Status

All Systems Operational

Storefront Operational

Checkout Operational

Admin Operational

API Operational

Third-party services Operational

Billing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 21, 2026

No incidents reported today.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

New products / product updates are not displaying in Featured Products / categories in some stores

Resolved - The incident has been resolved.
May 15, 05:45 UTC

Monitoring - We are currently monitoring the server update after the fix: the issue is expected to be resolved for most stores within the next 30 minutes. Within the next 2 hours, it should be fully resolved for all stores.
May 14, 20:19 UTC

Update - We are continuing to work on the fix right now.
May 14, 18:58 UTC

Identified - One of our servers has been experiencing issues since May 14, 1:30 UTC. This is causing new products and product changes not to appear on some storefronts.

This issue may affect merchants who recently updated their catalog by adding new products or editing existing ones.

We are currently working on restoring the service. At the moment, there is no ETA available.

We are sorry for this disruption. The next update will be provided in 1 hour.
May 14, 17:45 UTC

May 14, 2026

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

Ecwid storefronts and control panels are unavailable

Resolved - We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.
May 8, 08:26 UTC

Update - Ecwid storefronts and control panels are back to normal. We are continuing to monitor.
May 8, 07:30 UTC

Monitoring - A fix has been applied and we are monitoring the results.
May 8, 06:26 UTC

Update - At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
May 8, 05:26 UTC

Update - We are continuing to investigate this issue and will provide further updates as they become available.
May 8, 04:42 UTC

Update - We are continuing to investigate the issue.
May 8, 04:17 UTC

Investigating - Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.

We are urgently working on a fix.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.

We are very sorry for this downtime. We’ll be posting updates here every 15 minutes.

If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
May 8, 03:43 UTC

May 7, 2026

No incidents reported.

Ecwid status

All Systems Operational

Past Incidents