Ecwid Status

May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

Ecwid Support temporarily is not available

Resolved - We have finally fixed the issue with our Support tools. You can contact us via the live chat, send your requests to support@ecwid.com and search articled in our Help Center: https://support.ecwid.com/hc

We received all emails sent along the incident and will process them as soon as possible.
May 9, 19:43 UTC

Identified - Zendesk has restored our account and the live chat is available again. Feel free to contact us via chat. We'll be glad to help you!
Help Center is still not opening. We're continue investigating it. The next update will be in half an hour.
May 9, 18:53 UTC

Update - The issue is persisting. Our Account Owner and we are in touch with the Zendesk Support team (the service providing us with the Support tools). We found the cause of the issue - renewal subscription date. The next update will be in 30 minutes.

We'll make sure this gets fixed for good going forward.
May 9, 17:53 UTC

Investigating - Ecwid Support is currently unavailable: chats and Help Center.

We're in contact with the Zendesk Support team (the service providing us with the Support tools)

At the moment, you can send your questions at email address: support@ecwid.com.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.

We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.
May 9, 17:11 UTC

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

Can't print purchased shipping labels from Ecwid Admin

Resolved - This incident has been resolved.

Store owners can print shipping labels bought through Ecwid Admin without any issues.

We're sorry for all the troubles!
May 3, 10:06 UTC

Monitoring - Right now, store owners can print shipping labels bought through Ecwid Admin without any issues. The issue was in the process of updating Ecwid data for our shipping label services.
We will continue monitor this process and will let you know if we get any updates on the matter.
May 3, 07:05 UTC

Update - We are continuing to investigate this issue and we are in contact with our shipping label services. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.
May 3, 05:58 UTC

Update - We keep looking for the cause of the issue and in contact with our shipping label services. Once we know more from them, we’ll post an update. The shipping label feature will be temporarily disabled until we fix it.
Please, purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.
We are deeply sorry for the bad experience.
May 3, 03:16 UTC

Update - We are continuing to investigate this issue. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.
Next update will be posted in 30 minutes.
May 3, 02:22 UTC

Update - We are continuing to investigate this issue.
May 3, 01:51 UTC

Investigating - We are experiencing an issue with services, which provides shipping label functionality to us.

At this moment, store owners can't print shipping labels bought trough Ecwid Admin.
All your data (products, orders, customer details, store settings, etc) is safe and intact.
While we’re on it, please purchase the label directly from a shipping carrier, until we fix the issue.

We are sorry for this downtime. The next update is in 30 minutes.

If you have any questions, you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.
May 3, 01:50 UTC

Ecwid status