All Systems Operational
Storefront   Operational
Checkout   Operational
Control Panel   Operational
API   Operational
Help Center   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2018
Resolved - This incident has been resolved.

All information about orders as well as customer information is now being transferred as expected and in time. All delayed notifications and other data reached their endpoints.

Thank you.
Sep 19, 12:00 UTC
Update - We are continuing to work on a fix for this issue.
Sep 19, 10:46 UTC
Identified - We are currently experiencing technical difficulties in sending webhooks about new orders and some customer data. This may result in:
— New orders might delay or might not be shown at all in our iOS and Android applications while this incident is running
— New orders might delay or might not be shown in your POS systems (Clover, Square, Vend or NCR Silver) while this incident is running
— 'New order' push notifications from our iOS and Android applications are delayed
— If you are using a third-party application to manage your orders (i.e. ShipStation), you may see a delay in syncing of new orders
— If you are using a third-party application that transfers customer data via webhooks (i.e. MailChimp)
— If you are using apps for statistics based on your orders, you might see discrepancies between statistics in the app and your actual sales data
— If you are developing an app yourself, you might experience webhook delays

All your orders and other data is intact. Your customers will not have any problems ordering on your website, because of this. The only thing that's affected, is the transfer of new orders' data and customer information to various applications. We have detected the problem and are in the process of fixing it.

ETA for the fix is still about 4 hours. After that, all new orders' data transfer will get back to normal.

We will be posting updates here. Thank you.
Sep 19, 08:43 UTC
Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - This incident has been resolved.
Sep 14, 07:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 06:11 UTC
Update - We are continuing to investigate this issue.
Sep 14, 05:51 UTC
Investigating - Some of the Ecwid merchants might have an issue while upgrading to any of the paid plans.

The problem manifests itself if you upgrade with a credit/debit card. The entered payment details can’t be saved.

For the first time upgraders there is still an option to upgrade with PayPal. PayPal account details can be entered after the Billing and Plans page reload.

For those who upgrade to a higher plan, you can still upgrade with the already added credit/debit card or with your PayPal account.

The problem doesn’t affect your current subscriptions. All the subscriptions and payment details are save and intact.

Our team is investigating the issue. We’re working to resolve this situation as quickly as possible.

Please, accept our apologies for this downtime. Your patience is truly appreciated.
Sep 14, 05:28 UTC
Sep 13, 2018
Resolved - All the servers are restored. Ecwid storefronts and Control Panels are up and running. All the data (products, orders, your store settings, etc) is intact. The Ecwid stores continue functioning as usual.

We'd like to apologize for the temporary difficulties caused by this downtime.
Sep 13, 13:24 UTC
Investigating - At the moment 15% of Ecwid storefronts are not available. Our development team is searching for the source of this issue and is in the process of restoring the service.

Please accept our sincere apologies. All your store data will be kept intact.

We will be posting updates here.
Sep 13, 12:55 UTC
Sep 12, 2018
Resolved - All servers are restored. Ecwid storefronts and Control Panels are up and running. All data (products, orders, your store settings, etc) is intact. The Ecwid stores continue functioning as usual.

We sincerely apologize for the temporary difficulties caused by this downtime.
Sep 12, 19:10 UTC
Monitoring - We have restored the service, all Ecwid stores are now up and running, all you store data is intact. We continue monitoring the issue for now.
Sep 12, 16:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 16:47 UTC
Investigating - At the moment 15% of Ecwid storefronts are not available. Our development team is searching for the source of this issue and is in the process of restoring the service.

Please accept our sincere apologies. All your store data will be kept intact.

We will be posting updates here.
Sep 12, 16:23 UTC
Sep 11, 2018
Resolved - The issue with Ecwid plugin for Weebly has been fixed.

The new Ecwid plugin version for Weebly site has been reviewed and released.

To make sure the store appears correctly on your Weebly site, please follow the steps to update the plugin:

1. Go to https://www.weebly.com/home/. 

2. Delete the embed code for an Ecwid store if you have it added. 

3. Add Ecwid with a plugin instead. It should look like this: http://take.ms/r103E 
(Here is an instruction on how to add it: https://support.ecwid.com/hc/en-us/articles/207099909-Weebly#Installation). 

4. Click the "Edit Site" button. 

5. Click "Publish".

It will reset your plugin settings, the store will show both on desktop and mobile devices. Note, that your store data stays safe and intact.
Sep 11, 13:23 UTC
Monitoring - The new Ecwid plugin version that should help to display Ecwid stores on Weebly as normal has been released and reviewed. Please, follow the steps to update the plugin:

1. Go to https://www.weebly.com/home/.
2. Delete the embed code for an Ecwid store if you have it added.
2. Make sure you have an Ecwid store added with a plugin. It should look like this: http://take.ms/r103E (Here is an instruction on how to add it: https://support.ecwid.com/hc/en-us/articles/207099909-Weebly#Installation).
3. Click on "Edit Site" button.
4. Click on "Publish".

It should reset your Ecwid plugin making it shows up on both desktop and mobile. Note, your store data will stay safe and intact.

We're very sorry about this experience. At the moment, we continue working on the investigation of it with Weebly team and we will surely take necessary measures to prevent such issues in the future.
Sep 10, 21:59 UTC
Update - We continue to communicate with Weebly support team investigating the reasons for the issue and creating the fix. By now, we have uploaded a new version of Ecwid plugin for Weebly and at the moment it is under Weebly review. The new plugin version may fix the problem and as soon as it is reviewed we will be able to see if the issue is solved. We will keep you posted on the results.

Meanwhile, you can add your Ecwid store to your Weebly website with the integration code, a piece of JavaScript code, that you need to embed into the page, where you want your Ecwid store to appear. You can generate the code for your store here — https://support.ecwid.com/hc/en-us/articles/207359989-Adding-your-store-to-any-website#GenerateCode . Once the code is added, your store will appear on the needed page.

If you don’t know how to add custom JavaScript codes to Weebly, please, refer to this article — https://hc.weebly.com/hc/en-us/articles/201740213-Create-Widgets-Embed-Code-and-Add-External-Content

Please note, your store data is safe and the issue only affects the display of Ecwid stores added with a plugin on websites built on Weebly.

We will keep you updated on any news related to the case.
Sep 10, 08:12 UTC
Update - We continue investigating the issue. Most likely, the issue is caused by some technical problems on Weebly’s end. We are currently in contact with Weebly and they are checking their backend to find the source of the problem.

As a possible solution, you may try to republish your Weebly website. This might fix the problem. In order to republish your website, click the “Publish” button in the top right corner of your Weebly site editor.

If that doesn’t help, you can add Ecwid store to your Weebly website with the the so-called “integration code”, a piece of JavaScript code, that you can embed into the page, where you want your Ecwid store to appear. You can generate the code for your store here — https://support.ecwid.com/hc/en-us/articles/207359989-Adding-your-store-to-any-website#GenerateCode . Once the code is added, your store will appear on the needed page.

If you don’t know how to add custom JavaScript codes to Weebly, please, refer to this article — https://hc.weebly.com/hc/en-us/articles/201740213-Create-Widgets-Embed-Code-and-Add-External-Content

All your store data is safe and intact. The problem only affects the displaying of Ecwid stores added with a plugin on websites built on Weebly.

We will keep you updated with the investigation.
Sep 5, 09:31 UTC
Investigating - The issue affects those merchants who added Ecwid plugin to a Weebly website. Ecwid might not display on a page on your website.
While this problem exists, consider adding Ecwid with an embed code. You can generate it here: https://support.ecwid.com/hc/en-us/articles/207359989-Adding-your-store-to-any-website#GenerateCode
We are working with Weebly to get the issue resolved. We will keep you updated.
Note: the issue does not anyhow affect the stores' data (orders, products, customers etc) — all your data is safe. The problem only affects the displaying of Ecwid stores added with a plugin on websites built on Weebly.
Sep 4, 21:31 UTC
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Resolved - Our email notification system is up and running. The incident has been completely resolved.
Sep 6, 15:11 UTC
Monitoring - The incident has been resolved for now.

Our mailing system provider Postmark has reported, that they fixed the problem.

All delayed email notifications reached their destination. Though the situation is still being monitored by Postmark, no further delays are expected with new notifications.

All your store data is safe and sound. Thank you for your patience.
Sep 6, 13:18 UTC
Identified - Right now our mailing system Postmark that handles emailing notifications for merchants is down.
You may notice a delay in receiving admin notifications or copies of your customers' notifications.

The problem is on the Postmark's side, it has been identified and is being addressed by their technical service at the moment.
The updates are posted on the Postmark Status Page following the link https://status.postmarkapp.com/incidents/5984

Note that you still can receive push notifications for your orders from your iOS and Android app.

All your store data is safe and the store functionality is not affected.
The issue influences only the email notifications.

We will be posting updates on the issue here.
Thank you.
Sep 6, 10:40 UTC