Ecwid status

We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com

All Systems Operational
Storefront Operational
Checkout Operational
Admin Operational
API Operational
Third-party services Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - OpenSRS team has fixed the issue — all Instant Sites are working correctly now. We sincerely apologize for this issue.
Mar 14, 17:40 UTC
Update - OpenSRS team has identified the issue reason and is now working on resolving it — you can check the incident status via this link: SystemDNS Nameservers .We will update you on the process in the next 20 minutes.
Mar 14, 16:35 UTC
Identified - We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: SystemDNS Nameservers.

All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.

We are very sorry for this downtime. The next update is in 20 minutes.

If you have any questions, please reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat: Screenshot.

Mar 14, 16:07 UTC
Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - The issues with the New-gen Instant Site has been resolved - the mobile and desktop menus are operational for all affected users now.
Mar 12, 06:50 UTC
Update - We are continuing to monitor for any further issues.
Mar 12, 06:15 UTC
Monitoring - We were able to restore the changes quickly and the burger menu (on desktop and mobile) works correctly on all Instant Sites.

Currently, we are inspecting the reasons for the issue to avoid its appearance in the future.

Mar 12, 06:14 UTC
Investigating - This issue only affects those who use New-gen Instant Site. It doesn't affect the original Instant Site users or those who use Ecwid with their own Instant Site.

Currently, the mobile menu button (burger menu) doesn't work. Please, make sure there are alternative ways to reach your site pages: https://support.ecwid.com/hc/en-us/articles/360020914939-Setting-up-your-Instant-Site-General-steps#-step-3--customize-site-content

We are investigating this issue to fix it as soon as possible as this is our current priority.

We are very sorry for this issue! We will be keeping you updated on this issue until it is fixed. We will try to undo the last updates to fix it - it will take about 1 hour.

Mar 12, 06:01 UTC
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 00:21 UTC
Monitoring - A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.
Mar 6, 23:54 UTC
Identified - We've identified a cause of the issue and are restoring the service. The issue may sporadically appear in some stores only. We’ll keep you updated here.
Mar 6, 22:58 UTC
Update - We are continuing to investigate the issue. We sincerely apologise for the long outage.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Mar 6, 21:32 UTC
Update - Our team is still working on identifying the issue. We sincerely apologise for the long outage. The next update will be posted here in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Mar 6, 20:53 UTC
Update - Our developers are still on the process of investigation. The issue may sporadically appear now, we are doing our best to identify and fix this. Please, accept our apologies for the outage. The next update is expected in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Mar 6, 20:17 UTC
Update - We are continuing to investigate this issue and find the cause of this. We sincerely apologise for this downtime. The next update will be here in 30 minutes.
 
Thank you for your patience. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Mar 6, 19:40 UTC
Update - Currently our developers are trying to roll back the current changes to identify the issue and proceed with the fix. Please, accept our apologies for a long outage. The next update will be posted in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Mar 6, 19:06 UTC
Update - At the moment, our developers are still investigating this to find the major cause of this. We'll post another update in 30 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Mar 6, 18:34 UTC
Update - We are continuing to investigate this issue.
Mar 6, 18:14 UTC
Investigating - Some Ecwid storefronts and store components (tabs) are not loading.

We are investigating the issue right now. All your store data (catalog, orders, settings, etc) is safe and intact. The storefronts and store admins will be up and running once we fix the issue.

We apologize for this downtime. We’ll post the next update here in 15 minutes.

If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Mar 6, 18:13 UTC
Mar 6, 2024
Mar 5, 2024

No incidents reported.