Get email notifications whenever Ecwid creates, updates or resolves an incident.
Visit our support site.
All Systems Operational
Storefront
Operational
Checkout
Operational
Control Panel
Operational
API
Operational
Help Center
Operational
Billing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 12, 2020
No incidents reported today.
Jul 11, 2020
No incidents reported.
Jul 10, 2020
Resolved -
The app continues to work normally.
We are glad to tell you that this incident is resolved.
Jul 10, 16:14 UTC
We are glad to tell you that this incident is resolved.
Jul 10, 16:14 UTC
Monitoring -
The Ecwid mobile app for iOS is back up.
We are monitoring the results — you should be able to log in to the app and use it normally from now on.
Jul 10, 13:02 UTC
We are monitoring the results — you should be able to log in to the app and use it normally from now on.
Jul 10, 13:02 UTC
Identified -
It appears the problem is related to Facebook iOS SDK: https://developers.facebook.com/status/issues/1739188102911114/
We are looking at how to make the app work normally again.
Jul 10, 11:42 UTC
We are looking at how to make the app work normally again.
Jul 10, 11:42 UTC
Investigating -
This message is for the Ecwid iOS mobile app users.
Currently, on some iOS devices, if you try to launch your Ecwid mobile app it will fail to open.
We are urgently looking for the reason and the fix. We will post updates here.
Note that you can log in to your Ecwid merchant account normally on the desktop version at https://my.ecwid.com
All your store data remains intact and customers can place orders in your online stores normally.
Jul 10, 11:31 UTC
Currently, on some iOS devices, if you try to launch your Ecwid mobile app it will fail to open.
We are urgently looking for the reason and the fix. We will post updates here.
Note that you can log in to your Ecwid merchant account normally on the desktop version at https://my.ecwid.com
All your store data remains intact and customers can place orders in your online stores normally.
Jul 10, 11:31 UTC
Jul 9, 2020
Resolved -
We have good news. The issue has been resolved.
Checkout works as per normal. Customers can click "Buy Now" and "Add to Bag" and finish their orders with no problem.
We will investigate the issue further to prevent similar problems in the future.
Jul 9, 15:57 UTC
Checkout works as per normal. Customers can click "Buy Now" and "Add to Bag" and finish their orders with no problem.
We will investigate the issue further to prevent similar problems in the future.
Jul 9, 15:57 UTC
Update -
Our team needs more time to find the reason for the issue and work on a fix. Sorry that it takes so long.
We will post the next update in 1 hour.
Jul 9, 15:00 UTC
We will post the next update in 1 hour.
Jul 9, 15:00 UTC
Update -
We are still investigating the issue.
The next update will be posted in 20 minutes.
Jul 9, 14:38 UTC
The next update will be posted in 20 minutes.
Jul 9, 14:38 UTC
Investigating -
At the moment Ecwid checkout doesn’t function properly. Customers can’t add products to the cart. When they click “Buy Now” or “Add to bag” buttons and open the checkout page they see that the cart is empty.
Our developers’ team is urgently looking for the reason of this issue.
The issue doesn’t affect the store data and settings. Catalog, settings, and orders will be kept intact.
We will post the next update in 30 minutes.
Please accept our sincere apologies.
Jul 9, 14:08 UTC
Our developers’ team is urgently looking for the reason of this issue.
The issue doesn’t affect the store data and settings. Catalog, settings, and orders will be kept intact.
We will post the next update in 30 minutes.
Please accept our sincere apologies.
Jul 9, 14:08 UTC
Jul 8, 2020
Resolved -
We've completed the process of resending all order notifications that should have been sent out today from 01:23:00 UTC to 4:54:00 UTC. Customers and store owners might have received identical order notifications twice. We were not able to avoid this and deeply sorry about that.
Notifications that are not related to orders might not have reached the merchants and customers (e.g. sign-in by link emails), please, accept our apologies.
We will be conducting research to understand why the issue took place and how we can avoid it in the future.
Jul 8, 06:46 UTC
Notifications that are not related to orders might not have reached the merchants and customers (e.g. sign-in by link emails), please, accept our apologies.
We will be conducting research to understand why the issue took place and how we can avoid it in the future.
Jul 8, 06:46 UTC
Investigating -
We experienced an issue that's related to the email notifications such as order notifications, admin notifications as well as the sign-in by link ones.
The problem with notifications happened today (Jun 8, 2020) from 01:23:00 UTC to 4:54:00 UTC. It affected some of the stores that are mostly located in Australia. As a result, store owners and customers did not receive the email notifications.
At the moment, we're in the process of resending the order notifications to the store owners and their customers. It might happen so that you receive order notifications twice.
We are sorry about the happened problem.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat (screenshot https://ecwid.d.pr/36d9nh).
Jul 8, 06:26 UTC
The problem with notifications happened today (Jun 8, 2020) from 01:23:00 UTC to 4:54:00 UTC. It affected some of the stores that are mostly located in Australia. As a result, store owners and customers did not receive the email notifications.
At the moment, we're in the process of resending the order notifications to the store owners and their customers. It might happen so that you receive order notifications twice.
We are sorry about the happened problem.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat (screenshot https://ecwid.d.pr/36d9nh).
Jul 8, 06:26 UTC
Jul 7, 2020
No incidents reported.
Jul 6, 2020
No incidents reported.
Jul 5, 2020
No incidents reported.
Jul 4, 2020
No incidents reported.
Jul 3, 2020
No incidents reported.
Jul 2, 2020
Resolved -
PayPal has fixed the issue on their side. PayPal payments should be operational.
Jul 2, 22:04 UTC
Jul 2, 22:04 UTC
Update -
We are continuing to monitor for any further issues.
Jul 2, 22:03 UTC
Jul 2, 22:03 UTC
Monitoring -
Currently, PayPal is experiencing a system issue that may be affecting the ability for customers to pay for orders. We will send an update with additional details as they become available.
The status concerns Ecwid store owners who are using PayPal to receive payments. Your customers will still be able to pay using other payment methods.
To see the latest status of PayPal issue, please visit the official PayPal status page: https://www.paypal-status.com/history/production
(PP-LIVE-14157)
Please Note: the issue with PayPal does not affect your store data like orders, products, customers, etc. All your data is safe.
Your storefront is totally available, your customers are able to view products and add them to the shopping cart and pay using other payments.
Jul 2, 21:45 UTC
The status concerns Ecwid store owners who are using PayPal to receive payments. Your customers will still be able to pay using other payment methods.
To see the latest status of PayPal issue, please visit the official PayPal status page: https://www.paypal-status.com/history/production
(PP-LIVE-14157)
Please Note: the issue with PayPal does not affect your store data like orders, products, customers, etc. All your data is safe.
Your storefront is totally available, your customers are able to view products and add them to the shopping cart and pay using other payments.
Jul 2, 21:45 UTC
Resolved -
This incident has been resolved.
Jul 2, 11:35 UTC
Jul 2, 11:35 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 2, 10:17 UTC
Jul 2, 10:17 UTC
Investigating -
Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Approximately 13% of store are affected by this outage.
We are very sorry for this downtime. We’ll be posting updates here.
ETA 20 minutes
If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
Jul 2, 09:23 UTC
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Approximately 13% of store are affected by this outage.
We are very sorry for this downtime. We’ll be posting updates here.
ETA 20 minutes
If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
Jul 2, 09:23 UTC
Jul 1, 2020
No incidents reported.
Jun 30, 2020
Resolved -
This incident has been resolved.
Jun 30, 08:23 UTC
Jun 30, 08:23 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 30, 07:57 UTC
Jun 30, 07:57 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 30, 07:53 UTC
Jun 30, 07:53 UTC
Investigating -
We are having issues with all of Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.
We are sorry for this downtime. We'll post the next update in 15 minutes.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Jun 30, 07:37 UTC
All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed.
We are sorry for this downtime. We'll post the next update in 15 minutes.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Jun 30, 07:37 UTC
Jun 29, 2020
No incidents reported.
Jun 28, 2020
No incidents reported.