All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019
Resolved - The issue has been resolved. All Authorize.net payment methods are processed as normal.

We contacted the Authorize.net team to investigate the source of the issue.
Aug 23, 03:29 UTC
Monitoring - As of now, the ‘Authorize.net: error: null’ doesn’t appear in Ecwid stores. All payments with Authorize.net Accept Hosted method should work correctly.

We will continue to monitor this issue and keep you updated here.
Aug 23, 01:15 UTC
Investigating - This status affects those who use the Authorize.net Accept Hosted payment method in Ecwid stores.

At the moment the Authorize.net Accept Hosted might show the ‘Authorize.net: error: null’ at the checkout (screenshot: https://d.pr/free/i/xPQLVN).

We’re on this issue. We’ll keep you updated here.

Please accept our sincere apologies for this!

Note: the issue does not anyhow affect the store data (orders, products, customers, etc.). All your store data is safe and intact.
Aug 22, 21:44 UTC
Aug 22, 2019
Resolved - The issue with displaying orders in the "My Sales" section was fully fixed — all the missed orders were restored and the new orders will appear in this section right after they are placed in the stores.
Aug 22, 15:07 UTC
Identified - Our team has identified the cause of the problem and fixed it. The new orders placed in the stores will appear in the 'My Sales' section. We are working to restore the orders that were placed before the fix.

We'll post an update here when all the orders are shown in the "My Sales" section. We're sorry for this downtime.
Aug 22, 13:37 UTC
Investigating - The storefronts and Control Panels are fully operational, yet some orders may not show in the 'My sales' section. Please note that all your sales data is intact, and you'll see the orders in 'My sales' section when the problem is fixed. We are working on it urgently.

In the meantime, you can see order details in email notifications. When a customer places an order, you can receive an email notification with order details. You can find the instruction on how to set them up in the following article: https://support.ecwid.com/hc/en-us/articles/207100529
Aug 22, 12:56 UTC
Resolved - Wholesale2B team has fixed the problem with their site: https://www.wholesale2b.com/. It's up and running now. The users can log in to their accounts and use the Wholesale2B service as usual.

Note: all Ecwid stores' data (orders, products, customers, etc) is safe and intact.
Aug 22, 10:41 UTC
Investigating - This status affects those who use the Wholesale2b drop shipping services.

Right now Wholesale2b service is not available at http://www.wholesale2b.com/ address and you won't be able to log in your Wholesale2b account.

We have contacted Wholesale2b team to find out more details about the issue: how it affects Wholesale2b products and orders. Once we have any information, we will post it here.

We're sorry for this downtime.

Note: all Ecwid stores' data (orders, products, customers, etc) is safe and intact.
Aug 22, 03:24 UTC
Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Resolved - Google reports, that all services are available. The incident has been resolved.
Aug 19, 21:01 UTC
Identified - The problem has been identified and the mitigation work is underway by Google team. The performance of the authentication service is improving.

Google Team has also reported that some users were able to log in using an incognito window under the Chrome browser. Here's how to switch your browser to the Incognito mode in Chrome: https://support.google.com/chrome/answer/95464

NOTE: You are still able to login to your Ecwid dashboard at https://my.ecwid.com by typing in your login and password. You can also manage your store via our mobile apps on iOS or Android.

Further updates to follow.
Aug 19, 19:50 UTC
Update - Google Team is reporting that some users were able to log in using an incognito window under the Chrome browser. Here's how to switch your browser to the Incognito mode in Chrome: https://support.google.com/chrome/answer/95464

The investigation is ongoing and the next update will be provided by 12:45 US/Pacific (as Google reports). We will post their updates here as they come.
Aug 19, 19:37 UTC
Investigating - Right now Google Cloud Console is experiencing issues with authentication. That means, that no merchant is able to login into the Ecwid dashboard via their Google authorization. The problem started to affect users at 2019-08-19 11:30 (US/Pacific). Here's the link to the Google status page and this incident in particular: https://status.cloud.google.com/incident/developers-console/19008

Google is trying to fix the issue on their side at this very moment. Further updates to follow.

NOTE: You are still able to login to your Ecwid dashboard at https://my.ecwid.com by typing in your login and password. You can also manage your store via our mobile apps on iOS or Android.
Aug 19, 19:20 UTC
Aug 18, 2019

No incidents reported.

Aug 17, 2019
Resolved - This incident has been resolved.

Ecwid instant sites are up and running and all store data including products, orders, customers, settings are safe and intact.

Please accept our sincere apologies for this issue.
Aug 17, 19:43 UTC
Monitoring - We've restored the service.

We'll be monitoring the availability of Ecwid instant sites to make sure this problem won't occur again.
Aug 17, 19:31 UTC
Investigating - This status concerns the merchants who use Ecwid instant sites (also known as Ecwid starter sites). Ecwid stores embedded into websites and social networks work fine.

Ecwid instant sites are experiencing a short downtime at this moment. It means that merchants and customers get "This page isn’t working" error when trying to access Ecwid instant sites.

We are on this problem.

Please accept our sincere apologies for this downtime. All your store data will be kept intact and we will be posting updates here.
Aug 17, 19:23 UTC
Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Resolved - This incident has been resolved.
Aug 12, 18:24 UTC
Identified - At the moment 26% of Ecwid storefronts and control panels are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 15 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Aug 12, 18:17 UTC
Aug 11, 2019

No incidents reported.