Investigating - Ecwid is having issues uploading new images to the product gallery.

When you try to add new product images in your Ecwid Control Panel > Catalog > Products, you may see an error message "Sorry, the image cannot be uploaded. Please contact our customer support team for assistance."

We're urgently working on the fix. We'll be posting updates here.
Sep 20, 19:58 UTC

Investigating - At the moment Ecwid merchants cannot connect the Square payment option.

After they go to Ecwid Control panel > Payments > Square and click "Connect and Enable Square" they see an error message: Problem accessing /ecwid/connect. Server error.

We are on it and urgently looking for a fix.
All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed.

In the meantime, please, consider using any other payment methods. You can see the list of them here: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries

We are sorry for this. Next update on the issue in 30 minutes.
Sep 19, 15:54 UTC

Investigating - We are having issues with the servers: Ecwid control panels and storefronts are not loading for 100% of users. We are working to bring Ecwid storefronts and control panels back into service.

All your data (products, orders, customer details, store settings, etc) is safe and intact, the storefronts and control panels will be up and running when we fix the issue.

In case you have any questions feel free to reach our Support team via email at support@ecwid.com.

We are sorry for this downtime. Next update on the issue in 15 minutes.
Sep 15, 14:22 UTC

Investigating - We are having issues with all of Ecwid Instant Sites: they are unavailable for 100% of users. We are working to bring Ecwid Instant Sites back into service.

All your data (products, orders, customer details, store settings, etc) is safe and intact, the Instant Sites will be operating normally as soon as the issue is fixed.

We are sorry for this downtime. Next update on the issue in 20 minutes.
Sep 15, 12:23 UTC

Investigating - Ecwid is having troubles with one of the servers: about 40% of the storefronts and control panels may be loading slowly. Our engineers are already fixing the services.

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Sep 10, 18:35 UTC

Investigating - We have identified that the login issue persists for the newly created Ecwid accounts.

Here are the steps of how this issue can be reproduced:

- create a new Ecwid account;
- sign out from this account;
- try to sign in using your email and password;
- you might see an error that your password is incorrect even though it is.

If you faced this kind of problem, here are the temporary solutions:

- wait for around 5 min and try to sign in again. The system will accept your password and you will sing in successfully;
- click the 'Forgot your password?' link and enter your email. You will receive a password restoration link in your inbox. Use this link to sign in to your account.

We are working on a permanent fix for this issue. We'll post updates here.
Sep 9, 12:07 UTC

Investigating - As of now, some of the merchants are experiencing issues accessing their Ecwid control panel:

- if you try to log in to your Ecwid control panel, then you may see a login error even if you enter correct credentials
- Ecwid control panels load slowly or don't load at all. You may see the 'We are having technical issues' error.

Note that all your store data is safe and intact. Your customers are still able to place orders in your store. The problem concerns the Ecwid control panel access only.

We are urgently looking into the issue are will post updates here.
Sep 9, 11:07 UTC