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Possible delays in products, orders and subscriptions display
Incident
Report for Ecwid
Resolved
We fixed the issue. Products on the storefront and orders in the admin panel are displayed without delay.
Identified
We identified the root if the issue and are working on the fix.
Investigating
This message concerns 14% Ecwid store owners.
We're experiencing an internal issue.
As a result some store owners may experience these types of delays:
1. Some products from your catalog may not be showing on your site
2. New orders may arrive in your Ecwid admin > My Sales > Orders section with a delay.
You are receiving email notifications about the new orders in your store with no interruption.
3. Some info from My sales > Subscriptions tab may appear to be missing.
We are urgently working on the fix for you.
All your data (products, orders, customer details, store settings, etc) is safe and intact. All the missing information will be showing up normally once we fix the issue.
We are very sorry for this downtime. We’ll be posting updates here, next update is in one hour.
If you notice that some of the products are missing on your site, please email our Support team at support@ecwid.com, or start live chat from your Ecwid admin > Top right corner > Get help > Open live chat ( Screenshot)
We're experiencing an internal issue.
As a result some store owners may experience these types of delays:
1. Some products from your catalog may not be showing on your site
2. New orders may arrive in your Ecwid admin > My Sales > Orders section with a delay.
You are receiving email notifications about the new orders in your store with no interruption.
3. Some info from My sales > Subscriptions tab may appear to be missing.
We are urgently working on the fix for you.
All your data (products, orders, customer details, store settings, etc) is safe and intact. All the missing information will be showing up normally once we fix the issue.
We are very sorry for this downtime. We’ll be posting updates here, next update is in one hour.
If you notice that some of the products are missing on your site, please email our Support team at support@ecwid.com, or start live chat from your Ecwid admin > Top right corner > Get help > Open live chat ( Screenshot)
This incident affected: Storefront and Admin.
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