Currently, we're experiencing the orders' queue growth in the system which might cause the orders appearing in the Ecwid Control Panels with a delay. The stores and checkout pages are well-operating, so you should be getting new orders as usual. It is just that you can’t view them in the Control Panel.
We are urgently looking into this. In the meantime, you can check for order details in the email notifications. When a customer places an order, you will receive an email with the order details. Make sure, you have the 'New Order Placed' notification enabled in your Ecwid Control Panel > Settings > Mail.
We are sorry for this issue.
All orders will be displayed back under “My Sales”. The next update is in 15 minutes.
If you have any questions you can reach our Support team via email at firstname.lastname@example.org
. Premium users can contact us via Live Chat from Ecwid Dashboard
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