Ecwid status
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Orders and products are missing in some stores
Incident
Report for Ecwid
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Update
All store orders and products added before the incident are restored. Now, only products added during the incident can be missing from the admin. We are working on restoring them, too.
Update
The fix is still being applied. Some stores still may be experiencing the issue, and we expect it to be fixed soon.
Monitoring
A fix has been implemented and is being applied to the stores.
Identified
We identified the issue and are working on the urgent fix.
Update
We are continuing to investigate the issue.
Update
We are continuing to investigate this issue.
Investigating
In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.
If you have any questions, you can email our Support team at support@ecwid.com.
If you have any questions, you can email our Support team at support@ecwid.com.
This incident affected: Storefront and Admin.
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