Ecwid status
We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com
Ecwid storefronts and control panels are unavailable
Incident
Report for Ecwid
Resolved
We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.
Update
Ecwid storefronts and control panels are back to normal. We are continuing to monitor.
Monitoring
A fix has been applied and we are monitoring the results.
Update
At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.
Update
We are continuing to investigate this issue and will provide further updates as they become available.
Update
We are continuing to investigate the issue.
Investigating
Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. We’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( Screenshot)
This incident affected: Storefront and Admin.
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