Ecwid Support is currently unavailable: chats and Help Center.
We're in contact with the Zendesk Support team (the service providing us with the Support tools)
At the moment, you can send your questions at email address: firstname.lastname@example.org
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.
We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.