We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com
A fix has been implemented and we are monitoring the results.
Posted Jan 14, 2020 - 22:19 UTC
Identified
The issue has been identified.
This also could affect the login/reconnect to your Ecwid account. You might see the error message: "Invalid 'client_id' parameter".
The fix is being implemented.
Posted Jan 14, 2020 - 22:00 UTC
Investigating
At the moment the apps from Ecwid App Market don't open in Control Panels.
You might see the following error while opening an app: Oops! We were unable to prepare installation due to an internal problem. Please contact us at support@ecwid.com"
We're on this issue. All your data (products, orders, customer details, store settings, etc) is safe and intact.
Please accept our sincere apologies for this problem. We'll be posting updates here.