We are experiencing an issue that relates to the order confirmation emails. The emails are not sent if customers place orders. As a result, they do not receive order confirmation emails when their orders are placed.
We are working to bring order confirmation emails back into service. All your data (products, orders, customer details, store settings, etc) is safe and intact.
We’re urgently working on resolving the problem.
We are sorry for this downtime. The next update is in 45 minutes.
If you have any questions you can reach our Support team via email at email@example.com
. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat (Screenshot https://ecwid.d.pr/36d9nh