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Ecwid storefronts show product changes with delay
Incident
Report for Ecwid
Resolved
This incident has been resolved.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Investigating
Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily.
Issue may affect 22% of store owners.
We are working on the fix urgently.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed.
We are sorry this is affecting your normal workflow. The next update is in one hour.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
Issue may affect 22% of store owners.
We are working on the fix urgently.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed.
We are sorry this is affecting your normal workflow. The next update is in one hour.
If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).
This incident affected: Storefront.
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