Ecwid status
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Placeholders are displayed instead of text in email notifications, Instant Site editor, and some Instant Site buttons
Incident
Report for Ecwid
Resolved
We are pleased to inform you that the issue has been resolved. Text is now displayed correctly in email notifications, the Instant Site editor, and on Instant Site buttons. We sincerely apologize for the experience.
Monitoring
A fix has been implemented, and we are monitoring the results.
Investigating
We're currently experiencing an issue where text in customer and admin email notifications, the Instant Site editor, and certain Instant Site buttons is being replaced with placeholder labels such as "!sorryTextNotLoaded."
We are working on this as a matter of urgency and will provide updates here.
Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.
We are working on this as a matter of urgency and will provide updates here.
Please be assured that all your store data (products, orders, customer details, store settings, etc.) is secure and intact. The text will display correctly once the issue is resolved.
This incident affected: Storefront, Checkout, Admin, API, Third-party services, and Billing.
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