Ecwid stores are not available on Wix websites

Incident Report for Ecwid

Resolved

We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores on Wix websites continue functioning as usual. We are deeply sorry for the difficulties you faced.

Posted Oct 01, 2019 - 14:57 UTC

Monitoring

A fix has been implemented. Now, Ecwid stores added on the Wix websites operate correctly. We continue to monitor the systems to ensure that everything works smoothly.

Posted Oct 01, 2019 - 14:08 UTC

Update

We continue working on a fix for this issue with the highest priority. We’re sorry for this downtime.
All your stores' data is safe and intact. We'll post the next update in one hour.

Posted Oct 01, 2019 - 12:39 UTC

Identified

Our team has identified the cause of the issue. We are urgently working on implementing the fix. We'll post the updates here.

Posted Oct 01, 2019 - 10:29 UTC

Investigating

Ecwid storefronts are not loading on Wix websites. When you open your storefront page, you can see "Service is temporarily unavailable. Please try again later" error.

We are working to get them up and running urgently.

All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating well as soon as the issue is fixed.

We are sorry for this downtime.

Posted Oct 01, 2019 - 07:12 UTC