We were experiencing an issue with some of the servers — Ecwid Dashboards and storefronts were unavailable.
Immediately our engineers have implemented the fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running now.
Now, we continue to monitor the systems to ensure that everything works smoothly.
If you have any questions you can reach our Support team via email at firstname.lastname@example.org
. Premium users can contact us via Live Chat from Ecwid Dashboard
> Get Help > Open Live Chat ( Screenshot