Notifications about subscription actions and staff account invitation emails will be delivered with a delay due to planned maintenance of the service we use to send these emails — Mandrill: https://mailchimp.com/planned-mandrill-outage/
The maintenance is scheduled for January 11, from 6 a.m. to 12 p.m. UTC. All the other emails, for instance, order notifications, will be delivered normally.
During the maintenance, the service will be unavailable and the system emails won't be sent. They will be delivered after the maintenance is over.
If you want to know your subscription status, you can always check it in your Ecwid control panel->My Profile->Billing and Plans: https://my.ecwid.com/#billing
In case you need to invite a new staff member, please contact us at firstname.lastname@example.org
and we will get an invitation link you will be able to send to the person you'd like to invite.
We're sorry for the trouble caused!