All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 4, 2015

No incidents reported today.

Jul 3, 2015

No incidents reported.

Jul 2, 2015

No incidents reported.

Jul 1, 2015
Ecwid services could be unavailable for some users due to interrupted network connectivity to AWS services from 0:25 to 1:15 UTC — Ecwid itself worked without interruption.

At the moment connectivity issues are resolved and Ecwid is available for all users.
Jul 1, 01:27 UTC
Jun 30, 2015

No incidents reported.

Jun 29, 2015
Resolved - We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to such a problem.
Jun 29, 17:53 UTC
Identified - At the moment 6% of Ecwid storefronts are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 10 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Jun 29, 17:45 UTC
Resolved - We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to such a problem.

Please accept our sincere apologies for the issue.
Jun 29, 17:30 UTC
Update - We have restored the service for 92% of Ecwid stores, they are now up and running. We continue working on restoring the full service.
ETA 10 mins.
Jun 29, 17:24 UTC
Monitoring - We have restored the service for 80% of Ecwid stores they are now up and running. We continue working on restoring the full service. ETA 10 mins.

We will also investigate this incident to find out what led to such a problem.

Please accept our sincere apologies for the issue.
Jun 29, 17:13 UTC
Investigating - At the moment 100% of Ecwid storefronts are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 5 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Jun 29, 17:06 UTC
Jun 28, 2015

No incidents reported.

Jun 27, 2015

No incidents reported.

Jun 26, 2015

No incidents reported.

Jun 25, 2015

No incidents reported.

Jun 24, 2015
Resolved - The service has been completely restored, all the orders are displayed correctly in stores' control panels. All data (products, orders, store settings etc) is safe.

We are sorry for temporary inconvenience that might had been caused by this.
Jun 24, 06:54 UTC
Monitoring - Our engineers are working on restoring the service.
Jun 23, 18:42 UTC
Identified - We received reports that for some Ecwid users the orders in their Ecwid control panels are displayed incorrectly. For example, some of the orders are missing or the orders can be displayed in non consecutive order.

This issue affects about 3% of Ecwid users and it only influences how the orders are displayed in Ecwid control panels. All your store data, including the orders, will be kept intact.

Our engineers are working on fixing the display of the orders in Ecwid control panels at the moment and we will be posting updates here. We are sorry for any inconvenience. Thank you for your patience.
Jun 23, 16:28 UTC
Jun 23, 2015
Resolved - Our engineers have fixed the Ecwid services for all Ecwid stores. Please accept our apologies for any inconvenience.
Jun 23, 15:28 UTC
Update - The issue is fixed for most of earlier affected users. Our engineers keep working to fix the issue for the rest 16% of Ecwid users.
Jun 23, 14:24 UTC
Monitoring - Our engineers are working on restoring the service.
Jun 23, 12:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 07:43 UTC
Investigating - Right now the following functionality is not available for 56% of Ecwid users:
– Orders search
– Ecwid APIv3
– iphone app

There’s no data loss, this problem affects only the possibility to lookup products and orders with the search function on the storefront and in the control panel on the admin side and the ability to get products via API. Also, not all orders may be displayed now in Ecwid control panel > Sales page.

At this moment our engineers are doing their best to fix this issue as soon as possible.

All your data will be kept intact and safe. Please, accept our apologies for this downtime. We will be publishing updates here.

Please accept our apologies for this trouble.
Jun 23, 07:40 UTC
Resolved - We have restored the service, all Ecwid stores are now up and running. All data (products, orders, store settings etc) is safe.

We’re sorry for the inconvenience. Please, accept our apologies for the downtime.
Jun 23, 09:12 UTC
Investigating - At the moment 8% of Ecwid storefronts are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 15 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Jun 23, 09:08 UTC
Jun 22, 2015

No incidents reported.

Jun 21, 2015

No incidents reported.

Jun 20, 2015
Resolved - This incident has been resolved.
Jun 20, 23:11 UTC
Update - We have restored the service, all Ecwid stores are now up and running. All data (products, orders, store settings etc) is safe.
15% of Ecwid stores were inaccessible for approximately 9 minutes.

We’re sorry for the inconvenience. Please, accept our apologies for the downtime.
Jun 20, 23:11 UTC
Investigating - Ecwid is having troubles with one of the servers: about 15% of the storefronts and control panels may experience short periods of being inaccessible. Our engineers are doing their best to fix this ASAP.

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Jun 20, 22:58 UTC