All Systems Operational
Storefront   Operational
Checkout   Operational
Control Panel   Operational
API   Operational
Help Center   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2018

No incidents reported today.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018
Resolved - This incident has been resolved.
Feb 16, 18:31 UTC
Monitoring - All the Starter sites with custom domains are back online and working as usual.

We keep monitoring the process to ensure that the problem is resolved completely.
Feb 16, 18:07 UTC
Identified - Our engineers have identified the source of the problem. The fix is on the way.

Estimated time is 30 min.

All the updates will be posted here.
Feb 16, 17:38 UTC
Investigating - We are having issues with some Ecwid Starter Sites, which use custom domains. The Starter Site is a one-page website with your Ecwid store.
If your store is embedded on your site or uses an Ecwid subdomain (e.g., mystore.ecwid.com), it loads as usual.

You may see an error that "This site can’t be reached." Our developers are on it and doing their best to fix the problem as soon as possible.

All Ecwid data including products, orders, and store settings are intact.

We'll keep you posted on updates here.

Please accept our apologies for any trouble caused!
Feb 16, 17:22 UTC
Resolved - The issue has been fixed.
Feb 16, 09:32 UTC
Identified - Our engineers have identified the source of the problem and are in the process of rolling out a fix.

Estimated time is 20 minutes.

We'll continue to post updates here.
Feb 16, 09:13 UTC
Investigating - The issue only concerns the Facebook integration — all other services are not affected.

At the moment, the Facebook shop tab doesn't open in your Ecwid control panel. You may see a constant loading screen.

As result of this issue, new products are not synced with your Facebook shop. The products that are already synced are not affected.

Our engineers are investigating this problem at this moment. We will be posting updates here.

Storefronts on Facebook pages work as usual, without any issues. Your customers are able to place orders on your Facebook page. All your store data is safe and intact.

Please accept our sincere apologies for this problem. Resolving it is our highest priority
Feb 16, 08:53 UTC
Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - The problem with missing orders in some Ecwid stores has been successfully resolved.

We are terribly sorry for the issue. All your store data is safe and intact.
Feb 9, 08:32 UTC
Monitoring - At the moment, the fix has been implemented for the all of the affected stores — all orders are now appearing in the My Sales section of the Ecwid Control Panel.

We continue monitoring our systems to confirm full resolution.

Also, we are working on analyzing the root cause of this issue to make sure this doesn’t happen again in the future.

Thank you for your patience and please accept our sincere apologies for this issue.
Feb 9, 04:36 UTC
Update - We continue working on the issue with the recent orders not appearing in the My Sales section of the Ecwid Control Panels. At the moment the fix is being implemented for the rest of the affected stores.

All your sales data — orders, customers, products, is safe and sound and the orders will be visible in the control panels when the issue is fixed.
The rest of the control panels are fully operational. All the storefronts are up and running, so your customers’ buying experience is not impacted.

The updates will be posted here.
Feb 8, 15:23 UTC
Update - Our engineers continue working on the restoration process and the fix's being implemented for the rest of the stores affected by the issue.
We will post updates here.
Feb 8, 05:40 UTC
Update - We have implemented the fix for the issue with orders. The fix has already been applied to some stores and the orders display for those stores should be back to normal. At the moment we are rolling out the fix for the rest of Ecwid stores. The new ETA is approximately 2 hours from now.
Feb 8, 00:44 UTC
Update - The issue with orders still persists and we keep working on a fix, ETA is about 2 hours.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Feb 7, 22:01 UTC
Identified - Our development team defined a source of the problem and is working on a fix. All your sales data is safe and sound and the orders will be visible in the control panels when the issue is fixed.

We will post any further updates here.
Feb 7, 20:39 UTC
Investigating - The storefronts and control panels are fully operational, yet some recent orders may not show in My sales section. All your sales data is intact and you'll see the orders in My sales section when it is fixed. We are working on it urgently.

We are very sorry for the trouble. We’ll post updates here.
Feb 7, 19:22 UTC