All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 25, 2016

No incidents reported today.

Jul 24, 2016
The status is only meant for the Ecwid store owners who are using USPS shipping method to receive shipping rates online.

USPS API went offline at 2016-07-24 00:01 EDT then came back online at 2016-07-24 00:25 EDT.
To learn what time it is for your location, please refer here http://www.worldtimebuddy.com/?qm=1&lid=100,524901,8,5&h=8&date=2016-6-23&sln=0.5-2.5

All the e-commerce solutions (not only Ecwid) which have an integration with USPS were unable to get live rates from it during this time period.

Note: the issue on USPS servers did not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data is kept safe. The service interruption only affected carrier-calculated USPS shipping method.

USPS team fixed their API and it's working fine now. We are sorry for the difficulties.
Jul 24, 12:22 UTC
Jul 23, 2016

No incidents reported.

Jul 22, 2016
Resolved - This incident has been resolved.
Jul 22, 11:18 UTC
Update - 11:15 AM UTC: the problem has been resolved.
Jul 22, 11:18 UTC
Update - 11 AM UTC: we found a fix and working on releasing it.
Jul 22, 11:08 UTC
Identified - On July, 22, 6.00 AM UTC we detected the following problem:

orders are coming to stores, yet they might not be shown in "My Sales" section of Ecwid control Panel. The storefronts are fully operational, your customers can access the stores. Customers can place orders, you will get notifications about new sales.
The only issue is that you may not see these orders in "My Sales" menu. This is a temporary problem. All your sales data is intact and you'll see the orders in "My sales" in several minutes. We are working on it urgently.

In the meantime if you need the data about new sales urgently, please check the e-mail notifications about new orders (how to set them up: https://support.ecwid.com/hc/en-us/articles/207100529-Mail-notifications). Also you can track and monitor the orders in Ecwid app for Android/iPhone.

We'll keep you posted here.
Jul 22, 11:07 UTC
Jul 21, 2016
Resolved - PayPal reported that this issue has been resolved as of Jul 21, 2016 03:26 PM MSK.

Now all the payments are processed as usual.
Jul 21, 12:32 UTC
Update - Update 2 from PayPal:
Our technical teams are continuing to work towards resolving the issue. Please note that
• PayPal Classic APIs may result in error 10001 "Internal Error"
• PayPal REST APIs may result in HTTP 500 "Unknown Error" errors
• PayPal users may experience an error "Sorry - your last action could not be completed" errors accessing the PayPal website (www.paypal.com) or when making a payment.

Our technical teams have been engaged and are actively troubleshooting the issue.
Jul 21, 12:22 UTC
Update - Update from PayPal:

A PayPal database impact issue is causing PayPal transactions and vault requests to fail or take longer than usual. Transactions that fail may return a response code of 3000 (Processor Declined), or 4007 (Error Communicating with PayPal).

Scope: This issue will only affect PayPal payments.
Jul 21, 10:54 UTC
Investigating - This concerns our customers who use PayPal as the payment method in their stores.

PayPal notified us that they are experiencing a system issue which may be affecting PayPal APIs on the PayPal Live Site. PayPal are promising to give updates within 15-30 minutes, we will post their updates here.

There maybe issues with accepting payments via PayPal so you may wish to use some other payment option.

All your store data is safe and secure. We will post an update as soon as PayPal starts to work as usual.
Jul 21, 10:19 UTC
Jul 20, 2016
Resolved - The maintenance of Ecwid databases is completed. All Ecwid storefronts and control panels are up and running. All data (products, orders, your store settings, etc) is safe and sound.
Jul 20, 10:10 UTC
Update - Still undergoing maintenance, but almost completed. Some of Ecwid storefronts and control panels might be opening slowly.
All data (products, orders, your store settings, etc) is safe and sound.
Please accept our apologies for any inconvenience.
Jul 20, 09:24 UTC
Update - Rescheduled: The maintenance originally scheduled for July 20 at 06:00 AM UTC has been rescheduled for July 20 at 08:00 AM UTC.
We expect the whole system to be restarted and inaccessible within 5 (five) minutes: 68% of Ecwid storefronts and control panels will not be opening.

We apologize for this possible downtime. Our specialists will be monitoring the system.

All data including products, orders, stores settings will be kept safe and intact. We will be posting updates here.
Jul 20, 07:16 UTC
Monitoring - We’re having a scheduled maintenance of our databases on July 20 at 06:00 AM UTC. We expect the whole system to be restarted and inaccessible within 5 (five) minutes: 68% of Ecwid storefronts and control panels will not be opening.

We apologize for this possible downtime. Our specialists will be monitoring the system.

All data including products, orders, stores settings will be kept safe and intact. We will be posting updates here
Jul 20, 05:47 UTC
Jul 19, 2016
Resolved - We have restored the service, all Ecwid stores are now up and running. All data (products, orders, store settings etc) is safe.

We’re sorry for this trouble.
Jul 19, 21:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 21:00 UTC
Investigating - Ecwid is having troubles with the servers: about 2.7% of the storefronts and control panels are not loading or may be loading slowly. Our engineers are already fixing the services.

All your data will be kept intact and safe. Please, accept our apologies for this downtime. We will be publishing updates here.
Jul 19, 20:34 UTC
Jul 18, 2016

No incidents reported.

Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016
Resolved - FedEx team fixed their API and it's working fine now. We are sorry for the difficulties.

FedEx Shipping Method is now Online and your customers are able to get live rates from it.
You no longer need to use the workaround mentioned in the previous update.

FedEx API went offline at 2016-07-15 10:46 UTC then came back online at 2016-07-15 11:56 UTC.
To learn what time it is for your location, please refer here http://www.worldtimebuddy.com/?qm=1&lid=100,524901,8,5&h=8&date=2016-6-23&sln=0.5-2.5

All your Ecwid store data is safe and intact.
Jul 15, 16:01 UTC
Update - How to temporarily disable FedEx shipping method:
- Go to Ecwid control panel > Settings > Shipping - press "Disable" next to FedEx shipping method
How to set up alternative shipping methods while FedEx is down:
- Go to Ecwid control panel > Settings > Shipping: press on New shipping method, choose Flat rate or Custom table (for the instructions on setting this methods please refer to this article - https://support.ecwid.com/hc/en-us/articles/207100479-Shipping#Flatrate)
Jul 15, 15:03 UTC
Investigating - The status is only meant for the Ecwid store owners who are using FedEx shipping method to receive shipping rates online.

FedEx is having troubles at this moment. All the e-commerce solutions (not only Ecwid) which have an integration with FedEx currently can not get live rates from it.

Please check the status of the service on this website: http://www.shippingapimonitor.com/

If you are using FedEx carrier-calculated shipping method only, your customers are now getting ‘Sorry, we do not ship to this location’, or if you are using multiple shipping methods, FedEx is not offered on checkout.

We are very sorry that you are facing this and we hope that FedEx team will fix the issue soon. We will keep you updated on their progress.

Please note that your storefront is totally available, your customers are able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates in the meantime:

- You can consider disabling FedEx method temporarily
- If FedEx is the only shipping method that you use in your Ecwid store, you can create any other shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table to ensure your customers will receive proper shipping rates.

Note: the issue on FedEx servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated FedEx shipping method.
Jul 15, 15:00 UTC
Jul 14, 2016

No incidents reported.

Jul 13, 2016

No incidents reported.

Jul 12, 2016

No incidents reported.

Jul 11, 2016

No incidents reported.