All Systems Operational
Storefront   Operational
Checkout   Operational
Control Panel   Operational
API   Operational
Help Center   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2018

No incidents reported today.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - Our engineers have fixed the issue with slow loading. All Ecwid Storefronts and Control Panels are loading normally now.

All your data will be kept intact and safe. Please, accept our apologies for this issue.
Jun 15, 15:53 UTC
Monitoring - Our engineers found the reason for the slow loading and have implemented a fix — all Ecwid Storefronts and Control Panels are loading normally now.

We are continuing to monitor the results and sincerely apologize for the downtime.
Jun 15, 14:29 UTC
Update - We are continuing to investigate the issue with the slow loading of some Ecwid Storefronts and Control Panels.

No ETA is available for a resolution at this time. We will provide an update as soon as we have new information.
Jun 15, 13:11 UTC
Investigating - Ecwid is having troubles with one of the servers: storefronts and control panels are slowly loading for 40% users. Our engineers are currently investigating the issue.

All your data will be kept intact and safe. Please, accept our apologies for this downtime. We will be publishing updates here.
Jun 15, 11:21 UTC
Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Resolved - The issue has been resolved.

The merchants who use the Social Login (via Facebook / Google account) option for their Ecwid accounts should be able to log in as normal now.

All the stores' data (products, orders, settings, etc) is safe and intact. All Ecwid stores continue working as usual.
Jun 8, 01:23 UTC
Monitoring - `Note: This status concerns only those merchants who use Social Login (via Facebook / Google account, screenshot — http://take.ms/H7VMu) for their Ecwid accounts.

Our engineers have fixed the issue with logging in to your Ecwid Control Panel via a social network account.
We continue monitoring our systems to confirm full resolution.
Jun 7, 21:57 UTC
Investigating - This status concerns only those merchants who use Social Login (via Facebook / Google account, screenshot — http://take.ms/H7VMu) for their Ecwid accounts.

Currently, you may experience problems logging in to your Ecwid Control Panel via a social network account. Our engineers are investigating the issue to find its source and fix this out.

The problem affects approximately 30% of social login attempts. If you faced the problem, please, try to clear your browser's cookies (here is a manual on how to do this — https://kb.iu.edu/d/ahic) and re-log in to your Ecwid Control Panel. This should resolve the issue. If that doesn’t help, please, contact us at login-issues@ecwid.com. We will do our best to help you with accessing your Ecwid account.

Note, that the issue affects only the login functionality. Your store information is safe and intact.
Jun 7, 14:26 UTC
Jun 6, 2018

No incidents reported.

Jun 5, 2018
Resolved - The issue has been resolved. All orders display fine in 'My sales' section.
Jun 5, 17:52 UTC
Monitoring - At the moment, the fix has been implemented for the all of the affected stores — all orders are now appearing in the My Sales section of the Ecwid Control Panel.

We continue monitoring our systems to confirm full resolution.

We sincerely apologize for these temporary difficulties caused by this issue.
Jun 5, 15:49 UTC
Identified - We have defined the source of the problem and are working on the fix. Orders will be visible in the control panels when the issue is fixed. The ETA is about 30 minutes.

We will post updates here.
Jun 5, 13:45 UTC
Investigating - The storefronts and control panels are fully operational, yet some recent orders may not show in 'My sales' section. All your sales data is intact and you'll see the orders in 'My sales' section when it is fixed. We are working on it urgently.

In the meantime, you can see order details in email notifications. Here is how to set them up: https://support.ecwid.com/hc/en-us/articles/207100529

We are very sorry for the trouble. We’ll post updates here.
Jun 5, 13:10 UTC
Resolved - We have resolved the issue. PayPal Express Checkout works fine now.
Jun 5, 14:42 UTC
Identified - We have found the source of the issue and are working on the fix.
Jun 5, 14:05 UTC
Update - We keep investigating the issue. It is more likely to happen to customers who select the USA or Canada as their shipping address at checkout. If you sell to these countries, we recommend that you disable PayPal Express Checkout until the issue is resolved.
We'll post updates here.
Jun 5, 08:26 UTC
Investigating - This status concerns merchants who use PayPal Express Checkout to accept payments in their stores.

When customers use PayPal Express Checkout to pay for orders, they may see “Things don’t appear to be working at the moment” error. We are working with PayPal to find out why it happens. If you see this error in your store, consider disabling PayPal Express Checkout method temporarily and use other payment methods. Please, accept our apologies for the trouble. We will post updates here.

Note: the issue does not anyhow affect the store data (orders, products, customers, etc.). All your store data is safe and intact.
Jun 5, 02:07 UTC
Jun 4, 2018

No incidents reported.

Jun 3, 2018

No incidents reported.