Identified - Canada Post services will be unavailable while performing a planned upgrade on Sunday, August 12 from 5 a.m. to 7 a.m. Eastern Time. We apologize for any inconvenience this may cause.

To see the latest status of the Canada post API availability, visit the following link:

— https://www.shippingapimonitor.com/history.html?api=canada

We suggest using one of the following temporary workarounds to allow you customers get shipping rates and complete their orders:

— Consider disabling Canada Post method temporarily.
— If Canada Post is the only shipping method that you use in your Ecwid store, we suggest creating another shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table shipping method to ensure your customers receive proper shipping rates. We have instructions on how to set up each alternative option in our Help Center:

— https://support.ecwid.com/hc/en-us/articles/207100479

Note: the update of the Canada Post does not affect your store data like orders, products, customers, etc. All your data is safe. The service interruption only affects carrier-calculated Canada Post shipping method.
Aug 12, 07:25 UTC

Identified - We are experiencing technical issues with some of our servers and some of the Ecwid Control Panels and Storefront may not load or load slowly. It may affect only 14% of the users. Our Engineering team is already aware and they are working on a fix now.

All your data will be kept intact and safe. Please, accept our apologies for this downtime. We will inform you of the progress here.
Aug 11, 05:59 UTC