All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 29, 2015

No incidents reported today.

Aug 28, 2015
Resolved - We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to such a problem.
Aug 28, 13:07 UTC
Investigating - At the moment 6% of Ecwid storefronts and control panels are not available. Our development team are looking into the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 20 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Aug 28, 12:56 UTC
Aug 27, 2015

No incidents reported.

Aug 26, 2015

No incidents reported.

Aug 25, 2015

No incidents reported.

Aug 24, 2015
Resolved - The issue with Amazon Cloudfront has now been resolved by Amazon for the users of British Telecom in UK.

The service is operating normally, so Ecwid is up and running as well. All your data is safe and intact.

Please accept our apologies for this issue.
Aug 24, 17:29 UTC
Update - Amazon provided an update that the incident is limited to the users of British Telecom ISP in the UK. Amazon and British Telecom teams keep working on resolving the issue. According to Amazon, there's a workaround allowing Ecwid users to access their Ecwid Control Panels (the storefronts will still be inaccessible for customers) - the DNS resolvers have to be changed to public ones like Google 8.8.8.8 or 8.8.4.4 . There's an instruction here: https://developers.google.com/speed/public-dns/docs/using?hl=en

We will keep monitoring the issue and will be posting updates here. You can also see the Amazon Cloudfront status on this page: http://status.aws.amazon.com/

Thank you very much for your patience.
Aug 24, 14:25 UTC
Monitoring - Amazon confirmed that users of only one ISP (Internet Service Provider) in the UK are unable to connect to Amazon CloudFront. That is the reason why some Ecwid storefronts and control panels being opened from UK are inaccessible right now. Amazon team is currently working on resolving the issue. You can also watch the status here: http://status.aws.amazon.com/
Aug 24, 13:36 UTC
Investigating - Ecwid CDN provider Amazon Cloudfront is having troubles with their servers.

The storefronts might be inaccessible for users from UK. At the moment our development team is investigating the issue. Amazon team is actively working on the recovery process. You can also check their status here: http://status.aws.amazon.com/

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Aug 24, 12:17 UTC
Aug 23, 2015

No incidents reported.

Aug 22, 2015

No incidents reported.

Aug 21, 2015

No incidents reported.

Aug 20, 2015

No incidents reported.

Aug 19, 2015
Resolved - This incident has been resolved.
Aug 19, 13:44 UTC
Monitoring - We managed to restore the service and now Ecwid forum is available: http://www.ecwid.com/forums/index.php

Our engineers will continue monitoring the service for some time to ensure that everything is in order.

Thank you for your patience.
Aug 19, 11:52 UTC
Identified - Our engineers are still working on restoring the service, please accept our sincere apologies for this issue.
Aug 19, 11:15 UTC
Investigating - Ecwid forum is not available at the moment, when you visit the forum page you may see a 'Database error' message.

Our engineers are already working on restoring this service and in the meantime please use the following methods to contact us:
- Contact form: http://help.ecwid.com/customer/portal/emails/new
- billing@ecwid.com
- login-issues@ecwid.com
- support@ecwid.com


Your storefronts and store data are intact and are working as usual, rest assured.
We are very sorry for any inconvenience.
Aug 19, 10:42 UTC
Aug 18, 2015

No incidents reported.

Aug 17, 2015

No incidents reported.

Aug 16, 2015
Resolved - Ecwid help center and contact form are available now, the services have been restored.

Feel free to contact us if you have any questions!

Please accept our apologies for this issue.
Aug 16, 12:24 UTC
Update - Desk.com has identified the source of this issue and are currently working on restoring the service.

Thank you for your continued patience.
Aug 16, 12:01 UTC
Identified - At the moment Ecwid Help Center and contact form provided by Desk.com are unavailable. The Desk.com team is looking into restoring the services.

Feel free to contact us and ask your questions on our forum and Facebook page while Desk is working on restoring the service.

All Ecwid storefronts are working as usual and your store data is intact. Please accept our sincere apologies.
Aug 16, 11:43 UTC
Resolved - Ecwid help center services have been restored and they are available now.

Please accept our sincere apologies for the issue.
Aug 16, 11:37 UTC
Identified - At the moment Ecwid Help Center and contact form are unavailable. It happened due to a failure at Desk.com service.

Feel free to contact us and ask your questions on our forum and Facebook page while Desk is working on restoring the service.

All Ecwid storefronts are working as usual and your store data is intact. Please accept our sincere apologies.
Aug 16, 11:19 UTC
Aug 15, 2015

No incidents reported.