All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 3, 2016

No incidents reported today.

May 2, 2016

No incidents reported.

May 1, 2016

No incidents reported.

Apr 30, 2016

No incidents reported.

Apr 29, 2016
Resolved - Our developers restored the service, and the synchronization between Ecwid and Clover is now up and running normally.
Please, accept our apologies for the trouble. Our engineers will do their best to make sure this doesn't happen again.
Apr 29, 17:43 UTC
Identified - At the moment our development team has found the source of this issue and is in the process of restoring the service.
Estimated time of completing the restoration is 15 minutes.
Apr 29, 17:29 UTC
Investigating - Right now there are issues with the synchronization between Ecwid and Clover. If the inventory is updated in Ecwid or someone purchases your products through your online store, it might take up to an hour to update the inventory in Clover.

We are very sorry about this issue and we are currently looking for a fix for this.
Apr 29, 17:13 UTC
Apr 28, 2016

No incidents reported.

Apr 27, 2016

No incidents reported.

Apr 26, 2016

No incidents reported.

Apr 25, 2016

No incidents reported.

Apr 24, 2016

No incidents reported.

Apr 23, 2016

No incidents reported.

Apr 22, 2016
Resolved - We've restored the service, and all "Billing and plans" pages in control panels are now up and running normally.
So, viewing, creating or managing subscriptions is available.

All existing subscriptions remained safe, and so did store data.

Please, accept our apologies for the trouble. Our engineers will do their best to make sure this doesn't happen again.
Apr 22, 15:28 UTC
Investigating - We're having difficulties with one of our servers, and "Billing and plans" pages in Control panels are not loading at the moment.
Because of it it's temporarily not possible to view next charge date, payment history, switch between plans and subscribe to paid apps (free apps are still available).

We're really sorry about this incident, and our team is already working on a fix.

All your subscriptions and store data is safe, and will be preserved.
Apr 22, 15:11 UTC
Apr 21, 2016

No incidents reported.

Apr 20, 2016

No incidents reported.

Apr 19, 2016
Resolved - We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to this problem.
Apr 19, 12:45 UTC
Investigating - At the moment Ecwid storefronts added on Wix websites are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 15 minutes.

We are very sorry for these troubles. All your store data will be kept intact and we will be posting updates here.
Apr 19, 12:43 UTC