Ecwid Status

Updates on the status of the Ecwid service.
Sep 19 '14

Outage to Canada Post Web Services, September 20-21, 2014

The status concerns Ecwid store owners who are using Canada Post shipping method to receive shipping rates online. Please refer to this page on Canada Post website for details.

Canada Post is having a planned service updates. Customers using Canada Web Services will be unable to get the live rates and track orders during the time period listed below:

Saturday, Sept. 20 at 9 p.m. until Sunday, Sept. 21 at 11 a.m. Eastern Daylight Time (20 hours)

During the update your customers may receive an error ‘We do not ship to this location’, or Canada Post shipping method will not be offered on checkout.

Please note that during this update your storefront will be totally available, your customers will be able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates for the maintenance time:

- You can consider disabling Canada Post method temporarily
- If Canada Post is the only shipping method that you use in your Ecwid store, you can create custom table shipping method to ensure your customers will receive proper shipping rates.

Note: the update on Canada Post servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated Canada Post shipping method.

Aug 28 '14

FedEx service interruption August 31, 2014

The status concerns Ecwid store owners who are using FedEx shipping method to receive shipping rates online.

FedEx is having a planned service updates. Customers using FedEx Web Services will be unable to get the live rates and track orders during the time period listed below:

Sunday, August 31, 2014, 2am - 6am UTC (4 hours)

During the update your customers may receive an error ‘We do not ship to this location’, or FedEx shipping method will not be offered on checkout.

You can consider disabling FedEx method temporarily and create custom table shipping method to ensure your customers will receive proper shipping rates.

Note: the update on FedEx servers does not anyhow affects the stores data (orders, products, customers etc) - all your data will be safe safe. The service interruption only affects carrier-calculated FedEx shipping method.

Aug 25 '14

CanadaPost not displaying shipping rates in some stores

Aug 25 01.03 PM UTC CanadaPost, a delivery company, currently experiences sporadically occurring technical problems with accessibility of their shipping cost calculation service which may prevent Ecwid stores registered before June 2012 from displaying delivery costs to the buyers.

We recommend all store owners who experience the above mentioned problem to switch to the latest service of shipping cost calculation provided by CanadaPost by adding their shipping method anew following instructions described in this article.

Aug 10 '14

[FIXED] Service is unreachable for 8% of our users

Aug 10 17.00 UTC One of our servers is having problems. This causes the service being unavailable for about 8% of our users.
We are very sorry for this downtime. Our engineers are working on restoring the service. Estimated time - 15 minutes.
We will be posting updates here.

UPDATE Aug 10 17.21 UTC: We have restored the service, all Ecwid stores are now up and running. 
All data (products, orders, your store settings, etc) are intact. Your Ecwid stores continue functioning as usual.

Aug 2 '14

[FIXED] Ecwid storefronts and control panels are not loading

Aug 2 17.06 UTC
We are very sorry, Ecwid servers are having troubles right now: a part of Ecwid storefronts and control panels are not loading. We are very sorry for this downtime. Our engineers are working on restoring the service.We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE Aug 2 17.33 UTC Ecwid is up! The problem has been fixed. All services are restored. Ecwid storefronts should be up and running, Ecwid control panel is now accessible. 
All data (products, orders, your store settings, etc) are intact. Your Ecwid stores continue functioning as usual.

Jun 24 '14

[FIXED] Service is unreachable for 10% of users

June 24 14:26 UTC
One of Ecwid servers is having troubles right now: a part of Ecwid storefronts and control panels are not loading.
Our engineers are fixing the problem. We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE: June 24, 14.58 UTC All the services have been restored. Ecwid is up and running.

UPDATE: June 24, 15.35 UTC The problem persists for some of Ecwid stores and we are now taking additional measures to get it fixed completely.

UPDATE: June 24, 15:49 UTC We have to do reboot the services to restore them. It will impact all Ecwid storefronts. The work should take several minutes.

UPDATE: June 24, 15:55 UTCThe problems have been fixed. The storefronts and control panels should be up and working by now.

We deeply apologize for this situation. All your products, settings, catalog, orders and other data is safe and intact.

May 26 '14

Ecwid scheduled maintenance on May 27

On May 27, at 07:30 AM (UTC), we will be performing a scheduled maintenance on Ecwid services. The work will take 2 minutes and will put the Ecwid control panels on hold (with a warning about the update). We recommend to hold off from important updates or large imports at this period of time.

We do not expect any services interruption and impact on live stores. However as long as it will be changing the main services, it is possible that there will be a small downtime of the storefronts (1-2 minutes). We will be monitoring the process carefully to make sure things go smoothly. The store data and settings will be kept safe and sound.

UPDATE:
May 27, 8:05 UTC
The maintenance time has been shifted to 8:10 UTC. We’re starting the work.

UPDATE:
May 27, 8:40 UTC
The maintenance has been completed. Your stores data is safe and intact.

May 23 '14

[FIXED-PROBLEM] “Server not responding” error on some pages

May 23, 16:20 UTC

Ecwid is returning a server not responding error at this moment on some of functions:
- changing the order statuses and submitting tracking numbers to orders in Ecwid control panel at Sales page,
- saving changes to products and creating new products in Ecwid control panel at Catalog>Products,
- checkout may hang and may not allow customers to complete orders: the ‘Unable to reach the store’ error is shown on the step of selecting payment methods, on clicking ‘Continue’ button.

The issues impact all Ecwid storefronts and accounts. We’re fixing them urgently. No data loss is expected.

We greatly apologize for the inconveniences. We’ll be posting updates on progress in resolving the issues here.

UPDATE, May 23, 17:20 UTC
The cause of the problem has been localized. We’re working on fixing it. Follow up the post for further updates.

UPDATE, May 23, 17:35 UTC
The problems have been fixed. The storefronts and control panels should be up and working by now.

We deeply apologize for this situation. All your products, settings, catalog, orders and other data is safe and intact.

May 23 '14

[FIXED] Service is unreachable for 10% of users

May 23, 15:40 UTC

One of Ecwid servers is having troubles right now: a part of Ecwid storefronts and control panels are not loading.
Our engineers are fixing the problem. We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE: May 23, 15:45 UTC
We have localized the cause of this outage and are fixing it. We expect the services to be up in the next 20-30 min.

UPDATE: May 23, 16:05 UTC
Still working on it. We’ll keep you posted here.

UPDATE: May 23, 16:10 UTC
We have to do reboot the services to restore them. It will impact all Ecwid storefronts. The work should take several minutes.

UPDATE: May 23, 17:15 UTC
All the services have been restored. Ecwid is up and running.

We’re sorry again for this downtime. All data, stores settings, products base, orders, etc - everything is kept intact.

May 8 '14

[FIXED] Service is unreachable for 10% of users

May 8, 13:30 UTC

One of Ecwid servers is having troubles right now: a part of Ecwid storefronts and control panels are not loading.
Our engineers are fixing the problem. We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE, May 8, 13:37 UTC: The service has been restored. Thank you for your patience. All Ecwid stores and control panels are up and running, all data is intact.
UPDATE, May 8, 13:38 UTC: The problem persists for some of Ecwid stores and we are now taking additional measures to get it fixed completely.
UPDATE, May 8 13:51 UTC: The service has been fully restored and all stores are up and running now. No data was lost during this incident. Thank you for your patience.