All Systems Operational
Storefront   Operational
Checkout   Operational
Control Panel   Operational
API   Operational
Help Center   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2018

No incidents reported today.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018
Resolved - The planned update was successfully finished. Canada Post services are fully operational now.

Note: the update of the Canada Post didn't affect your store data like orders, products, customers, etc. All your data is safe. The service interruption only affected carrier-calculated Canada Post shipping method.
Aug 12, 11:08 UTC
Identified - Canada Post services will be unavailable while performing a planned upgrade on Sunday, August 12 from 5 a.m. to 7 a.m. Eastern Time. We apologize for any inconvenience this may cause.

To see the latest status of the Canada post API availability, visit the following link:

https://www.shippingapimonitor.com/history.html?api=canada

We suggest using one of the following temporary workarounds to allow you customers get shipping rates and complete their orders:

— Consider disabling Canada Post method temporarily.
— If Canada Post is the only shipping method that you use in your Ecwid store, we suggest creating another shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table shipping method to ensure your customers receive proper shipping rates. We have instructions on how to set up each alternative option in our Help Center:

https://support.ecwid.com/hc/en-us/articles/207100479

Note: the update of the Canada Post does not affect your store data like orders, products, customers, etc. All your data is safe. The service interruption only affects carrier-calculated Canada Post shipping method.
Aug 12, 07:25 UTC
Aug 11, 2018
Resolved - Our Engineers have fixed the issue with the affected servers and all the Ecwid Control Panels and Storefronts are loading as normal now.

Please accept our apologies for this issue. All your data are safe and intact. All the Ecwid stores continue functioning as usual.
Aug 11, 06:01 UTC
Identified - We are experiencing technical issues with some of our servers and some of the Ecwid Control Panels and Storefront may not load or load slowly. It may affect only 14% of the users. Our Engineering team is already aware and they are working on a fix now.

All your data will be kept intact and safe. Please, accept our apologies for this downtime. We will inform you of the progress here.
Aug 11, 05:59 UTC
Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.