All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2017

No incidents reported today.

Feb 25, 2017

No incidents reported.

Feb 24, 2017
Resolved - FedEx team fixed their API and it's working fine now. We are sorry for the difficulties.

FedEx Shipping Method is now Online and your customers are able to get live rates from it.
You no longer need to use the workaround mentioned in the previous update.

FedEx API went offline at 2017-02-24 09:59 EST then came back online at 2017-02-24 10:14 EST.

To learn what time it is for your location, please refer here http://www.worldtimebuddy.com/?qm=1&lid=100,524901,8,5&h=8&date=2016-6-23&sln=0.5-2.5

All your Ecwid store data is safe and intact.
Feb 24, 15:24 UTC
Monitoring - The status is only meant for the Ecwid store owners who are using FedEx shipping method to receive shipping rates online.

FedEx is having troubles at this moment. All the e-commerce solutions (not only Ecwid) which have an integration with FedEx currently can not get live rates from it.

Please check the status of the service on this website: http://www.shippingapimonitor.com/

If you are using FedEx carrier-calculated shipping method only, your customers are now getting ‘Sorry, we do not ship to this location’, or if you are using multiple shipping methods, FedEx is not offered on checkout.

We are very sorry that you are facing this and we hope that FedEx team will fix the issue soon. We will keep you updated on their progress.

Please note that your storefront is totally available, your customers are able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates in the meantime:

- You can consider disabling FedEx method temporarily
- If FedEx is the only shipping method that you use in your Ecwid store, you can create any other shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table to ensure your customers will receive proper shipping rates. See instructions in our article here: https://support.ecwid.com/hc/en-us/articles/207100479-Shipping#Flatrate

Note: the issue on FedEx servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) – all your data will be safe. The service interruption only affects carrier-calculated FedEx shipping method.
Feb 24, 15:19 UTC
Feb 23, 2017

No incidents reported.

Feb 22, 2017
Resolved - The issue is fixed - all Ecwid stores and Control panels are loading fine now.
Really sorry about the downtime!
Feb 22, 12:51 UTC
Investigating - Ecwid storefronts and Control Panels are not available for 18% of users

At the moment 18% of Ecwid storefronts and Control Panels are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 15 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Feb 22, 12:40 UTC
Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017
Resolved - The problem has been fixed. All orders display in My sales section now.
Feb 16, 10:59 UTC
Identified - The storefronts and control panels are fully operational, yet some recent orders may not show in My sales section. All your sales data is intact and you'll see the orders in My sales section when it is fixed. We are working on it urgently.

In the meantime, you can see the order details in these ways:

1. Search for the order number in My sales section or filter the orders by date.
2. The full list of orders is showing in the mobile App. Download the App from the control panel here: https://my.ecwid.com/cp/CP.html?#mobile
3. See orders details in the email notifications. Here is how to set them up: https://support.ecwid.com/hc/en-us/articles/207100529

We are very sorry for the trouble. We’ll post updates here.
Feb 16, 10:31 UTC
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.