All Systems Operational
Storefront
Operational
Checkout
Operational
Control Panel
Operational
API
Operational
Help Center
Operational
Billing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2017
Resolved -
This incident has been resolved.
Sep 21, 11:22 UTC
Sep 21, 11:22 UTC
Investigating -
The status concerns only the merchants who want to connect their Ecwid accounts with eBay US or eBay Russia services but have not yet done so.
If you already connected your Ecwid store and eBay account, everything continues to work normally — you are able to upload your Ecwid products to eBay and your products, inventory and sales are synchronized across your accounts. You can check if your eBay account is already connected if you go to the Ecwid Control Panel → Promotions → eBay and see the message saying "Congratulations, you're ready to list your products on eBay".
At the moment the service is not functioning correctly, it's not possible to connect a new eBay account to an Ecwid store.
Our engineers are currently working on the issue.
We will be posting updates here.
Please, accept our sincere apologies for all the inconveniences, caused by this incident. All your store data will be kept intact.
Sep 15, 13:56 UTC
If you already connected your Ecwid store and eBay account, everything continues to work normally — you are able to upload your Ecwid products to eBay and your products, inventory and sales are synchronized across your accounts. You can check if your eBay account is already connected if you go to the Ecwid Control Panel → Promotions → eBay and see the message saying "Congratulations, you're ready to list your products on eBay".
At the moment the service is not functioning correctly, it's not possible to connect a new eBay account to an Ecwid store.
Our engineers are currently working on the issue.
We will be posting updates here.
Please, accept our sincere apologies for all the inconveniences, caused by this incident. All your store data will be kept intact.
Sep 15, 13:56 UTC
Sep 20, 2017
No incidents reported.
Sep 19, 2017
No incidents reported.
Sep 18, 2017
No incidents reported.
Sep 17, 2017
No incidents reported.
Sep 16, 2017
No incidents reported.
Sep 14, 2017
Resolved -
This incident has been resolved.
Sep 14, 06:48 UTC
Sep 14, 06:48 UTC
Monitoring -
According to our monitoring system, the issue with the labels in Ecwid App Market has been resolved. Now labels in Ecwid App Market display correctly.
Your store data is safe and intact and was not affected by the issue. We are very sorry for the trouble caused.
Sep 14, 06:29 UTC
Your store data is safe and intact and was not affected by the issue. We are very sorry for the trouble caused.
Sep 14, 06:29 UTC
Identified -
At the moment, some labels in Ecwid App Market display incorrectly.
At the moment, as a possible temporary solution, please attempt to refresh the control panel page a few times to resolve this, as most customers have had luck doing so to correct the issue. Please, mind that you may need to attempt to clear your web browser's cache additionally for further resolution of the issue. Here's an article which describes how to do this in all major browsers:
— https://kb.iu.edu/d/ahic
We sincerely apologize for any trouble caused by this issue! All your store data will be kept intact and we will be posting updates here.
Sep 14, 06:07 UTC
At the moment, as a possible temporary solution, please attempt to refresh the control panel page a few times to resolve this, as most customers have had luck doing so to correct the issue. Please, mind that you may need to attempt to clear your web browser's cache additionally for further resolution of the issue. Here's an article which describes how to do this in all major browsers:
— https://kb.iu.edu/d/ahic
We sincerely apologize for any trouble caused by this issue! All your store data will be kept intact and we will be posting updates here.
Sep 14, 06:07 UTC
Resolved -
This incident has been resolved.
Sep 14, 04:04 UTC
Sep 14, 04:04 UTC
Monitoring -
Our monitoring system says the problem with "Billing and Plans" page has been fully resolved for everyone: all Ecwid users can manage their Ecwid subscriptions normally.
We sincerely apologize for any trouble caused by this downtime! Mind that all your store data, products, and settings are safe and intact and were not affected by the issue.
Sep 14, 03:28 UTC
We sincerely apologize for any trouble caused by this downtime! Mind that all your store data, products, and settings are safe and intact and were not affected by the issue.
Sep 14, 03:28 UTC
Identified -
Our engineers have detected the root of the problem with the unavailable "Billing and Plans" page and applied a fix. The page works normally in most Ecwid accounts now: users can switch between plans, stop subscription and upgrade their stores. We continue applying the fix for the rest of the affected Ecwid accounts. Further updates will be posted here.
Sep 14, 03:19 UTC
Sep 14, 03:19 UTC
Investigating -
We're having difficulties with one of our services which are causing that the "Billing and plans" page in the Ecwid control panels is not loading at the moment.
Because of it, it's temporarily not possible to view the next charge date, payment history, to switch between plans and subscribe to paid apps (free apps are still available) for some users.
We're really sorry about this incident, and our team is already working on a fix.
All your subscriptions and store data is safe and will be preserved. And we will keep post updates here.
Sep 14, 02:52 UTC
Because of it, it's temporarily not possible to view the next charge date, payment history, to switch between plans and subscribe to paid apps (free apps are still available) for some users.
We're really sorry about this incident, and our team is already working on a fix.
All your subscriptions and store data is safe and will be preserved. And we will keep post updates here.
Sep 14, 02:52 UTC
Resolved -
This incident has been resolved.
Sep 14, 04:03 UTC
Sep 14, 04:03 UTC
Monitoring -
According to our monitoring system, Ecwid control panels function properly for all Ecwid users now.
Your store data is safe and intact and was not affected by the issue. We are very sorry for the temporary downtime.
Sep 14, 03:30 UTC
Your store data is safe and intact and was not affected by the issue. We are very sorry for the temporary downtime.
Sep 14, 03:30 UTC
Update -
The issue with the incorrect labels in the control panels has been fixed for most users. There are still several accounts with the issue and we're working on rolling out the fix for them as well. Others can use their control panels normally. Further updates on the matter will be posted here.
Sep 14, 03:15 UTC
Sep 14, 03:15 UTC
Identified -
At the moment, we're having the same issue we had a few hours ago — some labels in Ecwid control panels display incorrectly: menu items, buttons names, etc., display internal names of the labels instead of their translations. Our engineers have already found out the reason of the second wave of the issue and are rolling out another fix for it. The current ETA is 30 minutes.
A possible temporary solution is still the same: please attempt to refresh the control panel page a few times to resolve this, as most customers have had luck doing so to correct the issue. Please, mind that you may need to attempt to clear your web browser's cache additionally for further resolution of the issue. Here's an article which describes how to do this in all major browsers:
— https://kb.iu.edu/d/ahic
We are terribly sorry for any trouble caused by this issue! Mind that all your store data will be kept intact and we will be posting updates here.
Sep 14, 02:57 UTC
A possible temporary solution is still the same: please attempt to refresh the control panel page a few times to resolve this, as most customers have had luck doing so to correct the issue. Please, mind that you may need to attempt to clear your web browser's cache additionally for further resolution of the issue. Here's an article which describes how to do this in all major browsers:
— https://kb.iu.edu/d/ahic
We are terribly sorry for any trouble caused by this issue! Mind that all your store data will be kept intact and we will be posting updates here.
Sep 14, 02:57 UTC
Resolved -
This incident has been resolved.
Sep 14, 00:10 UTC
Sep 14, 00:10 UTC
Monitoring -
Rolling out the fix has taken a few minutes more — we are very sorry about that!
At the moment, the issue has been resolved: all control panels appear as they should and you can use them as usual now.
Your store data, products, and settings are safe and intact. We are terribly sorry for the temporary downtime!
Sep 13, 22:51 UTC
At the moment, the issue has been resolved: all control panels appear as they should and you can use them as usual now.
Your store data, products, and settings are safe and intact. We are terribly sorry for the temporary downtime!
Sep 13, 22:51 UTC
Identified -
The developers have found the root of the issue and are currently rolling out the fix. ETA is 5 minutes.
Sep 13, 22:37 UTC
Sep 13, 22:37 UTC
Investigating -
At the moment, some labels in Ecwid control panels display incorrectly: menu items, buttons names, etc., display internal names of the labels instead of their translations. Our engineers are looking into the problem to find out what has gone wrong and roll out a fix as soon as possible.
At the moment, as a possible temporary solution, please attempt to refresh the control panel page a few times to resolve this, as most customers have had luck doing so to correct the issue. Please, mind that you may need to attempt to clear your web browser's cache additionally for further resolution of the issue. Here's an article which describes how to do this in all major browsers:
— https://kb.iu.edu/d/ahic
We sincerely apologize for any trouble caused by this issue! All your store data will be kept intact and we will be posting updates here.
Sep 13, 22:28 UTC
At the moment, as a possible temporary solution, please attempt to refresh the control panel page a few times to resolve this, as most customers have had luck doing so to correct the issue. Please, mind that you may need to attempt to clear your web browser's cache additionally for further resolution of the issue. Here's an article which describes how to do this in all major browsers:
— https://kb.iu.edu/d/ahic
We sincerely apologize for any trouble caused by this issue! All your store data will be kept intact and we will be posting updates here.
Sep 13, 22:28 UTC
Sep 12, 2017
No incidents reported.
Sep 11, 2017
No incidents reported.
Sep 10, 2017
No incidents reported.
Sep 9, 2017
No incidents reported.
Sep 8, 2017
No incidents reported.
Sep 7, 2017
No incidents reported.
← Incident History
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