All Systems Operational
Storefront   Operational
Checkout   Operational
Control Panel   Operational
API   Operational
Help Center   Operational
Billing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 25, 2017

No incidents reported today.

Nov 24, 2017

No incidents reported.

Nov 23, 2017

No incidents reported.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017
Resolved - We are glad to inform you, that we have fixed the issue with Ecwid Control Panel access from inside WIX admin area.

Our development team has tackled the problem, and the service is fully restored.

Thank you.
Nov 20, 19:08 UTC
Identified - At the moment Ecwid Control Panels cannot be accessed via WIX admin panel. The issue only affects accounts, that were created via WIX site builder, it does not affect direct accounts. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is about two hours. Please, know, that all storefronts are 100% available, and all your data will be kept intact.

But there is a workaround. You access your Control Panel directly at https://my.ecwid.com.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Nov 20, 17:15 UTC
Resolved - We have identified and tackled the problem. Ecwid Control Panels and storefronts are available again.

All your store data is intact. Please accept our sincere apologies for the outage.
Nov 20, 07:29 UTC
Investigating - At the moment Ecwid storefronts and Control Panels are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Nov 20, 07:18 UTC
Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Resolved - This incident has been resolved.
Nov 17, 21:37 UTC
Investigating - We are currently investigating this issue.
Nov 17, 19:16 UTC
Update - At the moment 20% of merchants may experience issues with accepting payments and processing orders. Our development team is investigating the problem.

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Nov 17, 16:22 UTC
Identified - At the moment 8% of merchants may experience downgraded performance resulting in slow loading of Control Panels and storefronts. Our development team has found the source of this issue and is in the process of rolling out a fix.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Nov 17, 14:36 UTC
Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.