All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jun 27, 2016

No incidents reported today.

Jun 26, 2016

No incidents reported.

Jun 25, 2016

No incidents reported.

Jun 24, 2016

No incidents reported.

Jun 23, 2016
Resolved - USPS team fixed their API and it's working fine now. We are sorry for the difficulties.

USPS Shipping Method is now Online and your customers are able to get live rates from it.
You no longer need to use the workaround mentioned in the previous update.

USPS API went offline at 2016-06-23 07:37 UTC then came back online at 2016-06-23 09:27 UTC.
To learn what time it is for your location, please refer here http://www.worldtimebuddy.com/?qm=1&lid=100,524901,8,5&h=8&date=2016-6-23&sln=0.5-2.5

All your Ecwid store data is safe and intact.
Jun 23, 09:51 UTC
Update - How to temporarily disable USPS shipping method:
- Go to Ecwid control panel > Settings > Shipping - press "Disable" next to USPS shipping method
How to set up alternative shipping methods while USPS is down:
- Go to Ecwid control panel > Settings > Shipping: press on New shipping method, choose Flat rate or Custom table (for the instructions on setting this methods please refer to this article - https://support.ecwid.com/hc/en-us/articles/207100479-Shipping#Flatrate)
Jun 23, 08:18 UTC
Investigating - The status is only meant for the Ecwid store owners who are using USPS shipping method to receive shipping rates online.

USPS is having troubles at this moment. All the e-commerce solutions (not only Ecwid) which have an integration with USPS currently can not get live rates from it.

Please check the status of the service on this website: http://www.shippingapimonitor.com/

If you are using USPS carrier-calculated shipping method only, your customers are now getting ‘Sorry, we do not ship to this location’, or if you are using multiple shipping methods, USPS is not offered on checkout.

We are very sorry that you are facing this and we hope that USPS team will fix the issue soon. We will keep you updated on their progress.

Please note that your storefront is totally available, your customers are able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates in the meantime:

- You can consider disabling USPS method temporarily
- If USPS is the only shipping method that you use in your Ecwid store, you can create any other shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table to ensure your customers will receive proper shipping rates.

Note: the issue on USPS servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated USPS shipping method.
Jun 23, 08:08 UTC
Jun 22, 2016
Resolved - The problem has been resolved. Our developers have fixed the trouble.
Jun 22, 13:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 13:23 UTC
Investigating - At the moment there can be sporadic issues with the ability to login to Ecwid Control Panel. All data including products, orders, store settings will be kept safe and intact. We'll be posting updates here.

ETA is 30 minutes.

We are sorry for the troubles.
Jun 22, 13:06 UTC
Resolved - This incident has been resolved.
Jun 22, 10:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 09:59 UTC
Investigating - At the moment 8% of Ecwid storefronts are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 10 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Jun 22, 09:52 UTC
Jun 21, 2016

No incidents reported.

Jun 20, 2016
Resolved - The internet connection between the US and Europe has been restored.

All Ecwid stores and Control Panels are up and running.
All the data including products, orders and stores settings is intact.
Jun 20, 15:43 UTC
Monitoring - -
Jun 20, 13:32 UTC
Investigating - As we know at the moment there can be sporadic global issues with Internet connection all over the world as there is some trouble with TeliaSonera's network, that has transatlantic cables connecting up Europe and the US or with Amazon servers that provide power to a large part of the internet (according to Independent.co.uk)

There can be sporadic problems with opening your Ecwid Stores and Ecwid Control Panels. If you face this issue, try to open the site using mobile Internet connection (e.g. 3G).

We are monitoring the situation.

Please note that all data including products, orders, stores settings will be kept safe and intact.

We will be posting updates here.
Jun 20, 13:02 UTC
Resolved - The maintenance is over. All Ecwid services are up and running.
Jun 20, 15:36 UTC
Monitoring - We’re having a scheduled maintenance of orders search service on June 20, from 15:30 PM to 15:40 PM UTC

During this time the following services will be partially available:
- Searching for products
- Ecwid Mobile application

We expect the maintenance to be over on June 20, 15:40 PM UTC . All your data and store settings will be kept intact and our engineers will do their best to perform it as smooth as possible.
Jun 20, 15:25 UTC
Resolved - This incident has been resolved.
Jun 20, 14:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 14:00 UTC
Investigating - At the moment 9% of Ecwid storefronts are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 20 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Jun 20, 13:46 UTC
Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016

No incidents reported.

Jun 16, 2016
Resolved - This incident has been resolved.
Jun 16, 08:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 07:10 UTC
Investigating - At the moment 55% of Ecwid storefronts are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 10 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Jun 16, 06:54 UTC
Resolved - This incident has been resolved.
Jun 16, 05:05 UTC
Monitoring - We’re having a scheduled maintenance of our databases on June 16, from 05:00 AM to 05:10 AM UTC (click here to learn what time it is for your location). We expect the whole system to be restarted and inaccessible within 1 (one) minute: all of Ecwid storefronts and control panels may be opening slowly or not open.

We apologize for this possible downtime. Our specialists will be monitoring the system.

All data including products, orders, stores settings will be kept safe and intact. We will be posting updates here.
Jun 15, 10:23 UTC
Resolved - Our developers have fixed the issue – the images are uploading fine for all users.

We are sorry for this trouble. All store data is intact.
Jun 16, 04:45 UTC
Investigating - At the moment all of the customers are having a problem with uploading product images (main image and gallery).

On attempt to upload product or gallery images in Ecwid control panel there is an error "Can't send HTTP request".

Our engineers are working on the fix right now. The ETA for the fix is 30 minutes.

All your store data is safe and intact.

Please accept our apologies for this issue. We will be posting updates here.
Jun 16, 04:21 UTC
Jun 14, 2016

No incidents reported.

Jun 13, 2016

No incidents reported.