Ecwid Status

Updates on the status of the Ecwid service.
Jun 24 '14

[FIXED] Service is unreachable for 10% of users

June 24 14:26 UTC
One of Ecwid servers is having troubles right now: a part of Ecwid storefronts and control panels are not loading.
Our engineers are fixing the problem. We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE: June 24, 14.58 UTC All the services have been restored. Ecwid is up and running.

UPDATE: June 24, 15.35 UTC The problem persists for some of Ecwid stores and we are now taking additional measures to get it fixed completely.

UPDATE: June 24, 15:49 UTC We have to do reboot the services to restore them. It will impact all Ecwid storefronts. The work should take several minutes.

UPDATE: June 24, 15:55 UTCThe problems have been fixed. The storefronts and control panels should be up and working by now.

We deeply apologize for this situation. All your products, settings, catalog, orders and other data is safe and intact.

May 26 '14

Ecwid scheduled maintenance on May 27

On May 27, at 07:30 AM (UTC), we will be performing a scheduled maintenance on Ecwid services. The work will take 2 minutes and will put the Ecwid control panels on hold (with a warning about the update). We recommend to hold off from important updates or large imports at this period of time.

We do not expect any services interruption and impact on live stores. However as long as it will be changing the main services, it is possible that there will be a small downtime of the storefronts (1-2 minutes). We will be monitoring the process carefully to make sure things go smoothly. The store data and settings will be kept safe and sound.

UPDATE:
May 27, 8:05 UTC
The maintenance time has been shifted to 8:10 UTC. We’re starting the work.

UPDATE:
May 27, 8:40 UTC
The maintenance has been completed. Your stores data is safe and intact.

May 23 '14

[FIXED-PROBLEM] “Server not responding” error on some pages

May 23, 16:20 UTC

Ecwid is returning a server not responding error at this moment on some of functions:
- changing the order statuses and submitting tracking numbers to orders in Ecwid control panel at Sales page,
- saving changes to products and creating new products in Ecwid control panel at Catalog>Products,
- checkout may hang and may not allow customers to complete orders: the ‘Unable to reach the store’ error is shown on the step of selecting payment methods, on clicking ‘Continue’ button.

The issues impact all Ecwid storefronts and accounts. We’re fixing them urgently. No data loss is expected.

We greatly apologize for the inconveniences. We’ll be posting updates on progress in resolving the issues here.

UPDATE, May 23, 17:20 UTC
The cause of the problem has been localized. We’re working on fixing it. Follow up the post for further updates.

UPDATE, May 23, 17:35 UTC
The problems have been fixed. The storefronts and control panels should be up and working by now.

We deeply apologize for this situation. All your products, settings, catalog, orders and other data is safe and intact.

May 23 '14

[FIXED] Service is unreachable for 10% of users

May 23, 15:40 UTC

One of Ecwid servers is having troubles right now: a part of Ecwid storefronts and control panels are not loading.
Our engineers are fixing the problem. We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE: May 23, 15:45 UTC
We have localized the cause of this outage and are fixing it. We expect the services to be up in the next 20-30 min.

UPDATE: May 23, 16:05 UTC
Still working on it. We’ll keep you posted here.

UPDATE: May 23, 16:10 UTC
We have to do reboot the services to restore them. It will impact all Ecwid storefronts. The work should take several minutes.

UPDATE: May 23, 17:15 UTC
All the services have been restored. Ecwid is up and running.

We’re sorry again for this downtime. All data, stores settings, products base, orders, etc - everything is kept intact.

May 8 '14

[FIXED] Service is unreachable for 10% of users

May 8, 13:30 UTC

One of Ecwid servers is having troubles right now: a part of Ecwid storefronts and control panels are not loading.
Our engineers are fixing the problem. We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE, May 8, 13:37 UTC: The service has been restored. Thank you for your patience. All Ecwid stores and control panels are up and running, all data is intact.
UPDATE, May 8, 13:38 UTC: The problem persists for some of Ecwid stores and we are now taking additional measures to get it fixed completely.
UPDATE, May 8 13:51 UTC: The service has been fully restored and all stores are up and running now. No data was lost during this incident. Thank you for your patience.

May 5 '14

[COMPLETED-MAINTENANCE]: Ecwid site update on May 5

On May 5, at 08:45 AM (UTC), we will be releasing an Ecwid site and forum update.

During the maintenance, Ecwid site www.ecwid.com and Ecwid forums www.ecwid.com/forums will be on hold for several minutes.

Therefore if you plan to write posts on forum, we recommend completing and saving all the changes prior to the specified time. To login to your Ecwid accounts, please, use the login via control panel at https://my.ecwid.com/cp/CP.html

The maintenance will not anyhow touch Ecwid storefronts and Ecwid control panels. Your stores - the storefronts and your control panels, will continue functioning as usual. Your settings and data will be kept intact as well.

Apr 15 '14

Product search function is unavailable for up to 50% Ecwid stores

April 15, 2014 9:23 (UTC)
At the moment the product search function is not available for up to 50% of Ecwid stores. There’s no data loss, this problem affects only the possibility to lookup products with the search function on the storefront and in the control panel on the admin side.

Our engineers are currently working on investigating the origin of this problem. We will keep you updated of the progress.

Please accept our deepest apologies for this problem. We will keep you informed on the process.

[UPDATE]April 15, 2014 9:46 (UTC) Our engineers have already located the cause of the problem and got it patched. The fix will gradually activate the product search function in all affected Ecwid stores back again. The estimated time for the complete restore of the search functionality is 6 hours. We will post an update once the issue is fixed.

[UPDATE] April 15, 2014 14:50 (UTC): The search functionality is now fully restored in all Ecwid stores.

Apr 14 '14

Heartbleed: Ecwid is updated and safe

April 14, 2014

Last week a security flaw was discovered and published to affect almost all websites using SSL encryption. The flow exists in software called OpenSSL which is installed and deployed on web-servers and is believed to be used by two-thirds of all internet sites. On Apr 7 this vulnerability was exposed to public and titled Heartbleed.

In a couple of hours after the bug had been published, we took necessary actions to protect all our servers, where Ecwid stores run, against this flaw, and then, as an extra security measure, we re-issued all our SSL certificates. So Ecwid is not affected and is safe now.

Heartbleed issue has been on top of internet posts since it was disclosed. Its impact has been widely discussed across the internet. We would like to address several points that you must know about this issue, how it affects online sales, and emphasize that all Ecwid stores are safe from this vulnerability.

What is Hearbleed?
Heartbleed is now a world known vulnerability in OpenSSL - a software library used to encrypt data in secure protocols (HTTPS). To put it simply, this bug allows retrieving sensitive information transferred via HTTPS. When you enter a website and check the browser address bar, you will see that the site address starts with “http://” or “https://”. “https” prefix, and also a yellow padlock icon in the browser, means that the site uses secure protocol which can use OpenSSL.
OpenSSL is used by major part of all websites and by such internet giants as Facebook, Google, PayPal, etc. It makes the vulnerability very serious that’s why it has its own website where it is explained in every detail: http://heartbleed.com/

There is a patch to fix this flaw, once developed it was delivered to public, and we installed it immediately on our servers.

Is Ecwid safe? Yes.
All Ecwid stores and data is safe and protected against the Heartbleed.

The Heartbleed was reported to public on April 7 on website http://heartbleed.com/ The site also posted a patch fixing this bug in OpenSSL software.
Our Operations team responded immediately and in a couple of hours we applied the fix on our servers. Next step we did right away was that we re-issued all our SSL certificates - it is an additional measure to become 100% safe from the Heartbleed.

What should I do?
We took care of the Heartbleed flaw and updated the servers on which Ecwid stores run. At this point, you don’t have to worry about the technical part - our team did all that for you and made sure it is safe to shop online in all Ecwid stores.

As noted above, Heartbleed, however, affects almost all internet and millions of websites. You can see a list of popular services that were affected, and what they suggest to their users on this website.

What is recommended at first place, as an extra precaution, is changing passwords on all sites/services/blogs/social accounts/profiles, etc. You may be getting emails from different services, that you’re using or subscribed to, prompting you to change the passwords.

We too encourage all our clients to change password to the Ecwid control panel to be 100% safe: at My Profile>Account Settings page. For those, who sign in at https://my.ecwid.com through buttons Google, Facebook, or PayPal, - you only need to change passwords to your profiles at Google, Facebook, PayPal because the authentication is done on their side.

People should change passwords regularly, it’s a good habit to keep your data safe. So it’s high time to update your passwords. Remember to choose ones that do not relate to yourself or simple. We’d recommend trying services like Lastpass or Onepassto generate and store unique and totally secure passwords.

What about my site?
If you embedded Ecwid in your website, you should mind that the site is hosted on a third-party server which may be vulnerable to the Heartbleed flow. Your Ecwid store is protected against it, yet your site may need the fix too. Therefore we strictly recommend contacting your hosting support or customer service of your site and ask them whether they applied the required fixes.
To check if your site is still affected, you can use this Heartbleed test.

Results of the Hearbleed test for Ecwid services:
http://filippo.io/Heartbleed/#app.ecwid.com
http://filippo.io/Heartbleed/#www.ecwid.com
http://filippo.io/Heartbleed/#my.ecwid.com

To sum it up
Ecwid is updated and safe from the Heartbleed bug. Our team did the technical part and fixed the servers, where Ecwid shops are functioning, the same day the Heartbleed was disclosed (in a couple of hours after the flaw was published). The update went smoothly, your storefronts were and continue displaying and working as usual.
To be 100% safe, you should change the passwords for the Ecwid control panel as well as all the sites and services you’re using.
We also suggest installing this Chrome extension that will check whether the site you’re browsing is affected by the Heartbleed.

Apr 2 '14

[FIXED] Sporadical unavailability of storefronts and control panel for up to 8% of Ecwid users

Apr 2, 2014 13:15 (UTC)
We are sorry to inform you that one of Ecwid servers is experiencing technical issues at the moment. This causes sporadical unavailability of storefront and back-end for up to 8% of our users.

Our techs are working on investigating origin of this issue and restoring the service.

Please accept our sincere apologies for the trouble. We will keep you informed on the progress.

[UPDATE] Apr 2, 2014 13:31 (UTC) The problem has been resolved and the service is fully functional again for all Ecwid stores.
[UPDATE] Apr 2, 2014 14:27 (UTC) We are now making proactive changes in our infrastructure to prevent this problem from occurring in future. This may result in momentary unavailability of storefronts and Ecwid control panel.
[UPDATE] Apr 2, 2014 14:31 (UTC) The changes have been applied. There were no interruptions for users during this process.

Apr 1 '14

[FIXED] Product search function is unavailable for up to 50% Ecwid stores

April 1, 2014 20:28 (UTC)
We are sorry to inform that the product search function is currently not available for up to 50% of Ecwid shops. There’s no data loss, this problem affects only the possibility to lookup products with the search function on the storefront and in the back-end.

Our techs are currently working on investigating the origin of this problem and developing a fix for it.

Please accept our deepest apologies for this problem. We will keep you informed on the process.

[UPDATE] April 1, 2014 21:24 (UTC): we have located the cause of the problem and got it patched. This fix will gradually activate the product search function in all affected Ecwid stores back again and will complete in 3 to 6 hours. We will post an update once this process finishes.

[UPDATE] April 2, 2014 02:20 (UTC): The fix has been applied to all stores and the service is fully restored now.