Ecwid Status

Updates on the status of the Ecwid service.
Oct 1 '14

[FIXED] Service was unreachable for 100% of our users

Ecwid storefronts and the control panel were unavailable for 100% of our users for 3 minutes (Oct 1, 10:14 — 10:17 UTC ). Now everything works without issues.
All stores data and settings are kept in safe.
Please accept our apologies for this downtime.

Sep 29 '14

[FIXED] Updating store information unavailable for all users

Sep 29 7.00AM UTC
We had a problem with our database services, so the updating of store information was unavailable for approximately 30 minutes.

We are sorry for the inconvenience. This issue has been fixed and all data (products, orders, your store settings, etc) are intact.

Sep 24 '14

[FIXED] Issue with uploading files in iOS8

Sep 24, 2014

We are sorry to inform you, we found that the new iOS 8 version has a bug that affects sending files via Safari browser. This impacts Ecwid as well unfortunately. So at the moment merchants who are opening Ecwid control panel from iOS 8 devices are not able to upload product images and downloadable files.

As long as this bug is in iOS 8, we are not able to fix it ourselves. Sorry. We hope that it will be fixed with the new iOS bug fix update.

You can find more details in these articles:

- http://blog.uploadcare.com/post/97884147203/you-cannot-upload-files-to-a-server-using-mobile-safari
- https://discussions.apple.com/thread/6543180
- http://stackoverflow.com/questions/25790873/uploading-files-over-http-fails-on-ios-8-gm-safari

At the moment you can use the following workarounds:

- Use Google Chrome mobile browser. The images uploading seems to be working in this mobile browser. You can download Google Chrome from iTunes: https://itunes.apple.com/us/app/chrome-web-browser-by-google/id535886823?mt=8

- Use another device for uploading images in Ecwid control panel. In iOS 7 devices this should work perfectly.

Will keep you posted on the progress here.

UPDATE Sep 24, 2014

iOS 8.0.1 update has been just released by Apple.

This update fixes a bug that affects sending files via Safari browser. Update your Apple devices to be able to use Safari browser as well for uploading your product images and downloadable files in Ecwid Control Panel.

Sep 19 '14

Outage to Canada Post Web Services, September 20-21, 2014

The status concerns Ecwid store owners who are using Canada Post shipping method to receive shipping rates online. Please refer to this page on Canada Post website for details.

Canada Post is having a planned service updates. Customers using Canada Web Services will be unable to get the live rates and track orders during the time period listed below:

Saturday, Sept. 20 at 9 p.m. until Sunday, Sept. 21 at 11 a.m. Eastern Daylight Time (20 hours)

During the update your customers may receive an error ‘We do not ship to this location’, or Canada Post shipping method will not be offered on checkout.

Please note that during this update your storefront will be totally available, your customers will be able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates for the maintenance time:

- You can consider disabling Canada Post method temporarily
- If Canada Post is the only shipping method that you use in your Ecwid store, you can create custom table shipping method to ensure your customers will receive proper shipping rates.

Note: the update on Canada Post servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated Canada Post shipping method.

Aug 28 '14

FedEx service interruption August 31, 2014

The status concerns Ecwid store owners who are using FedEx shipping method to receive shipping rates online.

FedEx is having a planned service updates. Customers using FedEx Web Services will be unable to get the live rates and track orders during the time period listed below:

Sunday, August 31, 2014, 2am - 6am UTC (4 hours)

During the update your customers may receive an error ‘We do not ship to this location’, or FedEx shipping method will not be offered on checkout.

You can consider disabling FedEx method temporarily and create custom table shipping method to ensure your customers will receive proper shipping rates.

Note: the update on FedEx servers does not anyhow affects the stores data (orders, products, customers etc) - all your data will be safe safe. The service interruption only affects carrier-calculated FedEx shipping method.

Aug 25 '14

CanadaPost not displaying shipping rates in some stores

Aug 25 01.03 PM UTC CanadaPost, a delivery company, currently experiences sporadically occurring technical problems with accessibility of their shipping cost calculation service which may prevent Ecwid stores registered before June 2012 from displaying delivery costs to the buyers.

We recommend all store owners who experience the above mentioned problem to switch to the latest service of shipping cost calculation provided by CanadaPost by adding their shipping method anew following instructions described in this article.

Aug 10 '14

[FIXED] Service is unreachable for 8% of our users

Aug 10 17.00 UTC One of our servers is having problems. This causes the service being unavailable for about 8% of our users.
We are very sorry for this downtime. Our engineers are working on restoring the service. Estimated time - 15 minutes.
We will be posting updates here.

UPDATE Aug 10 17.21 UTC: We have restored the service, all Ecwid stores are now up and running. 
All data (products, orders, your store settings, etc) are intact. Your Ecwid stores continue functioning as usual.

Aug 2 '14

[FIXED] Ecwid storefronts and control panels are not loading

Aug 2 17.06 UTC
We are very sorry, Ecwid servers are having troubles right now: a part of Ecwid storefronts and control panels are not loading. We are very sorry for this downtime. Our engineers are working on restoring the service.We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE Aug 2 17.33 UTC Ecwid is up! The problem has been fixed. All services are restored. Ecwid storefronts should be up and running, Ecwid control panel is now accessible. 
All data (products, orders, your store settings, etc) are intact. Your Ecwid stores continue functioning as usual.

Jun 24 '14

[FIXED] Service is unreachable for 10% of users

June 24 14:26 UTC
One of Ecwid servers is having troubles right now: a part of Ecwid storefronts and control panels are not loading.
Our engineers are fixing the problem. We will be publishing updates here.

Please accept our apologies for this downtime. All your data will be kept safe and sound.

UPDATE: June 24, 14.58 UTC All the services have been restored. Ecwid is up and running.

UPDATE: June 24, 15.35 UTC The problem persists for some of Ecwid stores and we are now taking additional measures to get it fixed completely.

UPDATE: June 24, 15:49 UTC We have to do reboot the services to restore them. It will impact all Ecwid storefronts. The work should take several minutes.

UPDATE: June 24, 15:55 UTCThe problems have been fixed. The storefronts and control panels should be up and working by now.

We deeply apologize for this situation. All your products, settings, catalog, orders and other data is safe and intact.

May 26 '14

Ecwid scheduled maintenance on May 27

On May 27, at 07:30 AM (UTC), we will be performing a scheduled maintenance on Ecwid services. The work will take 2 minutes and will put the Ecwid control panels on hold (with a warning about the update). We recommend to hold off from important updates or large imports at this period of time.

We do not expect any services interruption and impact on live stores. However as long as it will be changing the main services, it is possible that there will be a small downtime of the storefronts (1-2 minutes). We will be monitoring the process carefully to make sure things go smoothly. The store data and settings will be kept safe and sound.

UPDATE:
May 27, 8:05 UTC
The maintenance time has been shifted to 8:10 UTC. We’re starting the work.

UPDATE:
May 27, 8:40 UTC
The maintenance has been completed. Your stores data is safe and intact.