All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2016

No incidents reported today.

Sep 28, 2016
Resolved - Our developers restored the service, and product images can be uploaded via Wix admin panel properly.

Please, accept our apologies for the trouble. Our engineers will do their best to make sure this doesn't happen again.
Sep 28, 13:37 UTC
Investigating - The status concerns those Ecwid store owners, who upload product images via their control panels through our Wix app.

At the moment product images can not be uploaded via Wix admin panels. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 30 minutes.

As a temporary workaround, you can upload product images in your control panel at https://my.ecwid.com directly. Just follow these easy steps:

1. Go to https://my.ecwid.com/cp/.
2. Use your email address and password to access the control panel.

If you forgot your password, you can easily reset it using the "Forgot your password?" link below the login form at https://my.ecwid.com. Screenshot: http://take.ms/4a3uV

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Sep 28, 12:36 UTC
Ecwid storefronts were not available to some users from Russia, Armenia, Azerbaijan, Uzbekistan, Kazakhstan for a few minutes. Images and store styles were not loading correctly for a short period of time.

Our development team has restored the service.

Please accept our sincere apologies. All Ecwid services are up and running now.
Sep 28, 07:04 UTC
Sep 27, 2016
Resolved - PayPal has just reported that the issue has been resolved and all PayPal services are working normally.

In other words, now all the payments are processed as usual.
Sep 27, 10:24 UTC
Investigating - This concerns our customers who use PayPal as the payment method in their stores. To check out if you're using any of the PayPal payment methods, go to the Ecwid Control Panel → Settings → Payment and see if any of PayPal payment options is enabled.

PayPal has notified us that they are experiencing a system issue which may be affecting PayPal APIs on the PayPal Live Site.

There may be issues with accepting payments via PayPal so you may wish to use some other payment option.

All your store data is safe and secure. We will post an update as soon as PayPal starts to work as usual.
Sep 27, 09:58 UTC
Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016
Resolved - This incident has been resolved.
Sep 21, 21:16 UTC
Monitoring - We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to the problem.
Sep 21, 18:46 UTC
Identified - We've identified the source of the issue and working on the fix now.
Sep 21, 18:16 UTC
Investigating - At the moment 16% of Ecwid storefronts are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 30 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Sep 21, 18:08 UTC
Sep 20, 2016
Resolved - This incident has been resolved.
Sep 20, 04:08 UTC
Monitoring - Good news: Wix engineers have found the cause of the issue and implemented a fix.

All Wix services are now working as normal and thus our Wix app is fully up and running again: you can log in to your Ecwid control panel and manage your store as you did before.

We sincerely apologize for the inconvenience this has caused. Thank you for your patience and understanding while your regular workflow was affected by this incident.

We will be monitoring closely for a few more hours to make sure the problem has been solved for all our users.
Sep 19, 23:29 UTC
Update - Wix engineers are still looking into the issue. Still no ETA on when it will be sorted, we are sorry about this.
Sep 19, 21:58 UTC
Update - Wix are still working on the problem.

Feel free to check their main thread on this incident and subscribe to it to get updates on the matter firsthand.

Link to the thread: https://www.wix.com/support/html5/article/19-september-2016-multiple-wix-services-down
Sep 19, 20:19 UTC
Update - We have just discussed the problem with Wix. They are aware of the issue and working on fixing it. Unfortunately, no ETA on this yet.

We are terribly sorry for the trouble caused by the problem. We will update the status once we get any update on this incident. Stay tuned.
Sep 19, 19:54 UTC
Investigating - The status concerns those Ecwid store owners, who normally log in to their control panels through our Wix app.

The problem doesn’t have any impact on Ecwid accounts, shops, and data. Your storefronts and control panels continue working correctly and receiving orders.

Currently, our partners, Wix, are experiencing some issues with their app market. These issues are affecting all apps available in the Wix's app market, including our app. Thus, at the moment, it's not possible for some users to log in to their Ecwid control panel through the Wix account. You can try to reproduce the problem as follows:

1. Go to your Wix account → Wix editor.
2. Go to your Ecwid store page in the editor.
3. Try to open the Ecwid app settings — you won't see any reaction.

In this case, you can access your control panel at https://my.ecwid.com directly. Just follow these easy steps:

1. Go to https://my.ecwid.com/cp/.
2. Use your email address and password to access the control panel.

If you forgot your password, you can easily reset it using the "Forgot your password?" link below the login form at https://my.ecwid.com. Screenshot: http://take.ms/4a3uV

1. Go to https://my.ecwid.com/cp/.
2. Click "Forgot your password?" below the login form.
3. Enter your email address and click the "Reset password" button .
4. Check your inbox to find a reset password link.
5. Follow the link and create a new password for your Ecwid account.
6. Log in to the control panel with your email and password.

That's it. After that, you'll be able to log in with your login and password.

We are investigating the issue and will provide timely updates here. Again, mind that It doesn’t affect Ecwid accounts, shops, and data themselves. Your Ecwid shops and control panels continue working normally and getting orders.

We are sorry for the inconveniences, caused by this incident.
Sep 19, 19:28 UTC
Sep 19, 2016
Resolved - Zopim has reported the issue with the chat service has been completely solved and it's up and running for all users.

In other words, Ecwid live chats are working as they should and you can start a new chat with us anytime.

We are very sorry for the trouble caused by this problem.
Sep 19, 18:34 UTC
Update - Zopim, our chat service provider, has finished maintenance of their services and live chats should work normally for all Ecwid users now.

Just in case, we will keep monitoring this service for some time to make sure everything is fine.

We apologize for this downtime.
Sep 19, 13:49 UTC
Update - Our chat service provider, Zopim, is currently running scheduled maintenance to completely resolve all issues with chats.

The "Chat with us" button and thus live chats may not be available for some of the Ecwid users for approximately 30 minutes.

Again, we're sorry for the trouble! We will be publishing updates here.
Sep 19, 13:09 UTC
Monitoring - Our chats are back! Feel free to start a new chat if any questions appear.

We are sorry for the trouble caused by this incident—we'll keep our eye on this for some time to make sure chats up and running normally for everyone.
Sep 19, 11:04 UTC
Investigating - At the moment our chat tool is having problems and unavailable for all our users.

No worries about your Ecwid store: all your store data is absolutely intact and Ecwid users are able to access their Ecwid control panel as usual. This issue affects only the chat tool that you open using "Chat with us" button in upper right corner in your Ecwid control panel.

Ecwid users are always able to contact the support end engineering team via Contact us form.

We are very sorry for this downtime. We will be posting updates here.
Sep 19, 10:23 UTC
Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.