All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Feb 11, 2016

No incidents reported today.

Feb 10, 2016
Resolved - The maintenance of Ecwid databases is completed. All Ecwid storefronts and control panels are up and running. All data (products, orders, your store settings, etc) is safe and sound.
Feb 10, 11:24 UTC
Monitoring - We’re having a scheduled maintenance during which our customers might experience degraded performance of Ecwid Control Panels and storefronts.
We apologize for the troubles caused. Our specialists will be monitoring the system. All data including products, orders, stores settings will be kept safe and intact. We will be posting updates here.
Feb 10, 09:51 UTC
Feb 9, 2016
Resolved - The services have been fully restored. All servers are up and running.

The stores and control panels are loading fine. All your store data is safe and in tact.

Please accept our apologies for this trouble.
Feb 9, 17:09 UTC
Monitoring - The issue has been identified and a fix has been implemented. We are currently monitoring the situation.

Please, accept our sincere apologies for this trouble again!
Feb 9, 14:55 UTC
Update - We are still having troubles with one of the servers. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 30 minutes.

Sorry for the trouble. We will keep updating you here.
Feb 9, 13:53 UTC
Investigating - Ecwid is having troubles with one of the servers: about 7% of the storefronts and control panels may be loading slowly. Our engineers are already fixing the services.

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Feb 9, 13:19 UTC
Feb 8, 2016
Resolved - All Ecwid stores are now up and running. Please contact us if you notice any issue: https://help.ecwid.com/customer/portal/emails/new
Feb 8, 20:32 UTC
Monitoring - We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to this problem.
Feb 8, 17:39 UTC
Investigating - Ecwid is having troubles with one of the servers: about 7% of the storefronts and control panels may be loading slowly. Our engineers are already fixing the services.

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Feb 8, 17:21 UTC
Feb 7, 2016

No incidents reported.

Feb 6, 2016

No incidents reported.

Feb 5, 2016

No incidents reported.

Feb 4, 2016

No incidents reported.

Feb 3, 2016

No incidents reported.

Feb 2, 2016

No incidents reported.

Feb 1, 2016
Resolved - We’re back! Forum and other site services are working fine.
Feb 1, 21:01 UTC
Investigating - Ecwid forum website is having problems and unavailable for all our users.

No worries about your Ecwid store: all your store data is absolutely intact and Ecwid users are able to access their Ecwid control panel as usual. And the storefronts are available for visitors. This issue affects only our Forums website.

Ecwid users are always able to contact the support end engineering team via Facebook and Twitter.

We are very sorry for this downtime. Our engineers are working on restoring these services.
Feb 1, 20:53 UTC
Jan 31, 2016

No incidents reported.

Jan 30, 2016
Resolved - The issue has been resolved. Admin and customer email notifications about recently placed orders are delivered without any delay.

Please, accept our sincere apologies for this problem.
Jan 30, 09:07 UTC
Monitoring - The system issues have been resolved and our developers are continuing to monitor the situation.
Jan 29, 15:41 UTC
Investigating - We are having issues with admin and customer email notifications about recently placed orders. They are currently delivered with a delay of about 10 - 15 minutes. These delayed notifications are now queued. No mail has been lost and all queued mail will be delivered in the order it was queued. We are terribly sorry about this.

The new orders appear in your Ecwid Control Panel with no delay, so please check the "My Sales" section for the incoming orders.

The orders can also be seen instantly after they are placed with incoming push notifications through our apps for mobile devices: iOS and Android.

Our engineers are investigating the problem right now. Please, accept our sincere apologies for the troubles.
Jan 29, 13:38 UTC
Jan 29, 2016
Resolved - Our Help Center is finally back on!

We are still and always will be available in the "Get Help" form in your Ecwid Control Panel.
Jan 29, 14:20 UTC
Update - There are still problems on the side of our service provider Desk.com.

Look below to find the ways of contacting us for now and reaching Knowledge Base if you need instructions, please.

We are very sorry for the trouble.
Jan 29, 10:15 UTC
Monitoring - We now have to disable the Help Center until Desk.com fixes all the issues with the side services.

Meanwhile you can refer to the articles in our old Knowledge Base if you need instructions from them.

We are still and always will be available in a Live Chat , Email and the "Get Help" form in your Ecwid Control Panel.

Also feel free to contact us at our Forums and Facebook page

We are very sorry that you are still facing these troubles.
Jan 28, 23:05 UTC
Update - Our Help Center is finally back on!

We are waiting for Desk.com to revive all the rest services. Look below to find the ways of contacting us for now, please.
Jan 28, 21:30 UTC
Update - We implemented a temporary fix for our "Get help" form in the Ecwid Control Panels.

The form is now loaded from our servers instead of the servers of Desk.com which are unfortunately still down.

Please contact us through this form for any support you need.

You can also keep using the other available channels like Live Chat or Email

And of course, feel free to contact us at our Forums and Facebook page

We are terribly sorry for the trouble.
Jan 28, 19:30 UTC
Update - There are still problems on the side of our service provider Desk.com.

Right now our Help Center is unavailable due to these issues. "Get Help" form is also still blank.

Desk.com developers are doing their best to fix all the troubles with their service right now.

We are still here to help, so please contact us in a Live Chat or send an Email to us We'll be glad to assist!

You can also contact us at our Forums and Facebook page

Please forgive us for this downtime, we are very sorry.
Jan 28, 16:51 UTC
Update - Our "Get Help" form is still unavailable. We are very sorry about this.

Our service provider Desk.com are still working on this issue to fix it as soon as possible.

Should you need any help from our Customer Care team, please contact us at our Forums and Facebook page

We'll be glad to assist you.
Jan 28, 15:47 UTC
Identified - Ecwid's Get Help form may be temporarily unavailable during the day due to a failure at our service provider, Desk.com.

We are still here to support you, though, and will be glad to help. Please contact us at our Forums and Facebook page

All Ecwid storefronts are working as usual and your store data is intact. Please accept our sincere apologies.
Jan 28, 07:43 UTC
Investigating - At the moment contact forms in our Help Сenter and in Ecwid control panels (“Get help” drop down) provided by Desk.com are unavailable. The error is due to a failure at Desk.com service.

Feel free to contact us and ask your questions on our Forums and Facebook page while Desk is working on restoring the service.

All Ecwid storefronts are working as usual and your store data is intact. Please accept our sincere apologies.
Jan 28, 06:45 UTC
Resolved - We have restored the service, all Ecwid stores are now up and running. All data (products, orders, store settings etc) is safe.

We are very sorry for this downtime.
Jan 29, 13:56 UTC
Update - We are still having troubles with the servers. Our engineers are fixing the services. Estimated time of completing the restoration is 15 minutes.
All your data will be kept intact and safe.
We are very sorry for this downtime.
Jan 29, 12:51 UTC
Identified - Ecwid is having troubles with the servers: about 50% of the storefronts and control panels are not loading or may be loading slowly. Our engineers are already fixing the services.

All your data will be kept intact and safe. Please, accept our apologies for this downtime. We will be publishing updates here.
Jan 29, 12:28 UTC
Jan 28, 2016
Resolved - The issue with mail notifications being delayed is now resolved.

As of now you must have already received all the notifications from the queue to your admin mailbox. The customers received the emails too.

We are very sorry for the troubles caused by that.
Jan 28, 22:30 UTC
Identified - We are still facing issues with emails. The admin and customer email notifications are being delivered slowly.

The notifications are not lost and they will definitely come to your mailbox once the queue gets sorted out. The estimated time of delivery for each new notification is 5 - 15 minutes. In some cases the emails may come faster.

The new orders appear in your Ecwid Control Panel with no delay, so please check the "My Sales" section for the incoming orders.

The orders can also be seen instantly after they are placed with incoming push notifications through our apps for mobile devices: iOS and Android.

We are very sorry about this issue.
Jan 28, 18:29 UTC
Investigating - We are having issues with admin and customer email notifications about recently placed orders. They are currently delivered with a delay of about 10 - 15 minutes. These delayed notifications are now queued. No mail has been lost and all queued mail will be delivered in the order it was queued. We are terribly sorry about this.

The new orders appear in your Ecwid Control Panel with no delay, so please check the "My Sales" section for the incoming orders.

The orders can also be seen instantly after they are placed with incoming push notifications through our apps for mobile devices: iOS and Android.

Our engineers are investigating the problem right now. Please, accept our sincere apologies for the troubles.
Jan 28, 15:11 UTC
Resolved - We have been monitoring the situation for some time. Now all the operations are back to normal.

All Ecwid stores are now up and running and your data is completely safe and intact.

We are very sorry for this downtime.
Jan 28, 16:54 UTC
Update - Some of the servers are still warming up.

The Control Panels and Storefronts may be slow right now and should get faster within several minutes.

Sorry for the trouble! We will keep updating you here.
Jan 28, 16:26 UTC
Monitoring - We have restored the service, all Ecwid stores are now up and running. All data (products, orders, store settings etc) is safe.

We’re very sorry about this downtime.
Jan 28, 16:05 UTC
Investigating - At the moment 50% of Ecwid storefronts and control panel are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is 10 minutes.

We are extremely sorry about the troubles! All your store data will be kept intact and we will be posting updates here.
Jan 28, 15:57 UTC
Resolved - USPS team fixed their API and it's working alright now. Sorry for the inconvenience. USPS Shipping Method is now online and your customers are able to get live rates from it.
Jan 28, 07:29 UTC
Investigating - The status is only meant for the Ecwid store owners who are using USPS shipping method to receive shipping rates online.

USPS is having troubles at this moment. All the e-commerce solutions (not only Ecwid) which have an integration with USPS currently can not get live rates from it.

Please check the status of the service on this website: http://www.shippingapimonitor.com/

If you are using USPS carrier-calculated shipping method only, your customers are now getting ‘Sorry, we do not ship to this location’, or if you are using multiple shipping methods, USPS is not offered on checkout.

We are very sorry that you are facing this and we hope that USPS team will fix the issue soon. We will keep you updated on their progress.

Please note that your storefront is totally available, your customers are able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates in the meantime:

- You can consider disabling USPS method temporarily
- If USPS is the only shipping method that you use in your Ecwid store, you can create any other shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table to ensure your customers will receive proper shipping rates.

Note: the issue on USPS servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated USPS shipping method.
Jan 28, 07:27 UTC