All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 26, 2016

No incidents reported today.

Aug 25, 2016
Resolved - The ability to export product listings to eBay has been restored.

All your store data is safe and intact. The orders made on eBay are reflected in Ecwid control panel.
The pending products are exported to eBay.

We are sorry for this trouble.
Aug 25, 06:43 UTC
Investigating - This status concerns customers who use Ecwid integration with eBay.

eBay has troubles with their merchant services. This makes product synchronization between Ecwid and eBay not working at the moment. You may see the products can't be exported to eBay.

All your store data is safe and intact. The orders made on eBay will be reflected in Ecwid control panel as usual.
The pending products will be exported to eBay once the issue is resolved.

We've contacted eBay team on this matter and will be posting the updates here.
Aug 23, 14:45 UTC
Aug 24, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - Our engineers have managed to resolve the issue - now products in all Ecwid stores could be updated normally.

Please, accept our sincere apologies for this - we'll do our best to make sure this doesn't happen again.
Aug 19, 18:03 UTC
Update - In the meantime, that would allow you to update products: while editing the product you can switch to "Product Files" tab, and then hit "Save" button - it'll work normally.
Aug 19, 15:56 UTC
Update - The problem is identified and the fix is on its way.
Releasing it, however, will take a bit more time than we expected - the service should be restored completely for everyone in 2 and a half hours.

All store data will remain intact, and the actual stores keep running normally in the meantime.
Aug 19, 15:47 UTC
Identified - The engineers have found the reason of the problem and are working a fix. We're planning to completely restore this functionality in about one and a half hours.

We will be posting further updates.
Aug 19, 14:54 UTC
Investigating - At the moment, some Ecwid stores may have issues with saving changes made in products. For instance, if you change the product price and then try to save it by hitting the "Save" or "Save & Close" button, the new price won't be saved.

Our engineers are investigating the problem right now.

All your store data is safe and intact.

Please accept our apologies for this issue. We will be posting updates here.
Aug 19, 14:37 UTC
Aug 18, 2016

No incidents reported.

Aug 17, 2016
Resolved - Our developers have fixed the issue – the images are uploading fine for all users.

We are sorry for this trouble. All store data is intact.
Aug 17, 13:02 UTC
Investigating - At the moment all of the customers are having a problem with uploading product images (main image and gallery).

On attempt to upload product or gallery images in Ecwid control panel there is an error "Sorry, the image cannot be uploaded. Please contact our customer support team for assistance."

Our engineers are working on the fix right now.

All your store data is safe and intact.

Please accept our apologies for this issue. We will be posting updates here.
Aug 17, 12:44 UTC
Resolved - Ecwid mobile apps for iOS and Android are up and running now.

If your Ecwid mobile app still crashes when opening it, please uninstall this app and install it again from App Market or Google Play.

The link to download the app for iOS: https://itunes.apple.com/en/app/ecwid/id626731456?mt=8
The link to download the app for Android: https://play.google.com/store/apps/details?id=com.ecwid.android&hl=en

All the data including products, orders and stores settings is intact.
Aug 17, 12:47 UTC
Identified - We have found the cause of the problem. We are working on the fix.

ETA - 2 hours.
Aug 17, 11:38 UTC
Investigating - This status concerns only the merchants who use Ecwid mobile apps for iOS and Android. If you do not use our mobile app, you will not face this issue.

This issue does not affect your own branded mobile app created by Ecwid (ShopApp). ShopApps are up and running.

At the moment those users who have disabled products in Catalog can't use Ecwid mobile apps for iOS and Android: the app will crash when opening it.

As a temporary workaround, you can enable disabled products and mark them as out of stock in the control panel > Catalog > Products > individual product page. Enabled, but out of stock products will appear in storefront, but your customers will not be able to buy them.

At the moment we are working on the fix. We will be posting updates here.

All store data including products, orders, store settings will be kept safe and intact.

We are terribly sorry for this issue.
Aug 17, 11:22 UTC
Aug 16, 2016
Resolved - PayPal has just reported that the issue has been resolved and all PayPal services are working normally.

In other words, now all the payments are processed as usual.
Aug 16, 21:05 UTC
Investigating - This concerns our customers who use PayPal as the payment method in their stores. To check out if you're using any of the PayPal payment methods, go to the Ecwid Control Panel → Settings → Payment and see if any of PayPal payment options is enabled.

PayPal has notified us that they are experiencing a system issue which may be affecting PayPal APIs on the PayPal Live Site. PayPal are promising to give updates within 15-30 minutes, we will post their updates here.

There may be issues with accepting payments via PayPal so you may wish to use some other payment option.

All your store data is safe and secure. We will post an update as soon as PayPal starts to work as usual.
Aug 16, 20:39 UTC
Aug 15, 2016
Resolved - We have restored the service and all Ecwid stores are now up and running. All data (products, orders, store settings etc) is safe.

We’re very sorry for this issue.
Aug 15, 11:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Now the products pages should load normally.
Aug 15, 11:38 UTC
Update - We are still fixing this issue. ETA - 10 min.
Aug 15, 11:23 UTC
Update - We are continuing to work on the fix. ETA - 10 min.
Aug 15, 11:04 UTC
Identified - We found the reason for the issue and at the moment we are working on the fix. We will release the fix soon.
Aug 15, 10:50 UTC
Investigating - Ecwid is having troubles during the release. Product pages on some Ecwid storefronts do not load. If you are using product combinations in your store, these product pages will not open when you click on product thumbnail in the storefront.

Our engineers are already fixing the services. ETA - 15 min.

All your data will be kept intact and safe. Please, accept our apologies for these troubles. We will be publishing updates here.
Aug 15, 10:37 UTC
Aug 14, 2016

No incidents reported.

Aug 13, 2016
On August, 13 since 00:49 to 01:17 UTC Ecwid US storefronts were not available to visitors from Europe and European Ecwid storefronts were not available to visitors from US. Our development team has found the source of this issue and restored the service. The problem is fixed.

Please accept our sincere apologies. All your store data are kept intact and safe.
Aug 13, 06:14 UTC
Aug 12, 2016

No incidents reported.