All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 30, 2016

No incidents reported today.

May 29, 2016
Resolved - We have restored the service, all Ecwid customers are now able to update subscriptions. All data (products, orders, store settings etc) is safe.

We’re sorry for the trouble. Please, accept our apologies for this downtime.
May 29, 08:19 UTC
Investigating - At the moment Ecwid customers may be experiencing issues with subscribing to the paid plans and updating the subscription. The billing page in the control panel is also not opening. Our development team has found the source of this issue and is in the process of restoring the service. All Ecwid storefronts and control panels are up and running, the issue affects only the ability to update subscription.

Existing subscriptions are not affected. If you are subscribed to the paid plan, your subscription is intact and the paid features are still available.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
May 29, 08:02 UTC
May 28, 2016

No incidents reported.

May 27, 2016

No incidents reported.

May 26, 2016
Resolved - The issue has been resolved. Admin and customer email notifications are delivered without any delay.

Please, accept our sincere apologies for this problem.
May 26, 11:10 UTC
Monitoring - The system issues have been resolved. Our developers are continuing to monitor the situation.
May 26, 10:42 UTC
Investigating - We are having issues with admin and customer email notifications. They are currently delivered with a delay of about 10 - 15 minutes. These delayed notifications are now queued. No mail has been lost and all queued mail will be delivered in the order it was queued. We are terribly sorry about this.

The new orders appear in your Ecwid Control Panel with no delay, so please check the "My Sales" section for the incoming orders.

The orders can also be seen instantly after they are placed with incoming push notifications through our apps for mobile devices: iOS and Android.

Our engineers are investigating the problem right now. Please, accept our sincere apologies for the troubles.
May 26, 10:22 UTC
May 25, 2016

No incidents reported.

May 24, 2016

No incidents reported.

May 23, 2016

No incidents reported.

May 22, 2016

No incidents reported.

May 21, 2016

No incidents reported.

May 20, 2016

No incidents reported.

May 19, 2016

No incidents reported.

May 18, 2016

No incidents reported.

May 17, 2016

No incidents reported.

May 16, 2016
Resolved - FedEx team fixed their API and it's working fine now. We are sorry for the difficulties.

FedEx Shipping Method is now Online and your customers are able to get live rates from it.
May 16, 14:35 UTC
Investigating - The status is only meant for the Ecwid store owners who are using FedEx shipping method to receive shipping rates online.

FedEx is having troubles at this moment. All the e-commerce solutions (not only Ecwid) which have an integration with FedEx currently can not get live rates from it.

Please check the status of the service on this website:

If you are using FedEx carrier-calculated shipping method only, your customers are now getting ‘Sorry, we do not ship to this location’, or if you are using multiple shipping methods, FedEx is not offered on checkout.

We are very sorry that you are facing this and we hope that FedEx team will fix the issue soon. We will keep you updated on their progress.

Please note that your storefront is totally available, your customers are able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates in the meantime:

- You can consider disabling FedEx method temporarily
- If FedEx is the only shipping method that you use in your Ecwid store, you can create any other shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table shipping method to ensure your customers will receive proper shipping rates.

Note: the issue on FedEx servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated FedEx shipping method.
May 16, 11:35 UTC