All Systems Operational
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2017

No incidents reported today.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017
Resolved - Our engineers have fixed the problem: all Ecwid storefronts and Control panels are loading fine now.

We are really sorry for the temporary downtime.
May 18, 13:55 UTC
Investigating - Ecwid storefronts and Control Panels are not available for some of users

At the moment some Ecwid storefronts and Control Panels are not available. Our development team has found the source of this issue and is in the process of restoring the service.

Estimated time of completing the restoration is ten minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
May 18, 13:44 UTC
May 17, 2017
Resolved - Our engineers have fixed the problem. Ecwid stores are fully operational and are working as usual for Australian merchants on Facebook.
May 17, 09:10 UTC
Identified - We have identified the problem and are in the process of rolling out a change to resolve it. ETA — 30 minutes.
May 17, 08:48 UTC
Investigating - At the moment Australian merchants might experience issues with Ecwid stores being unavailable on Facebook. If you are from Australia, you might see the following error when trying to access Ecwid store on a Facebook page: 500 Internal Server Error

Our engineers are investigating the problem. We will be posting updates here.

As a temporary workaround, you can post a link to your Starter site on your Facebook page: https://support.ecwid.com/hc/en-us/articles/207100069-Starter-site So your customers will still be able to access your storefront.

Please accept our sincere apologies. All your store data is safe and intact. The issue is related to Facebook only, your other storefronts and admin panel are woking as usual.
May 17, 08:26 UTC
May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.

May 10, 2017

No incidents reported.

May 9, 2017

No incidents reported.