Update - Our developers have implemented a fix and the QA team is currently running all necessary tests to make sure the fix works as it should.

We apologize for the trouble caused by this incident! We will keep posting updates here.
Dec 1, 08:53 UTC
Identified - Our developers have found the reason of the problem and currently are working on a fix.

Again, the status concerns only those users who registered their stores through some of our partners and set up their stores on their Facebook pages. All other storefronts including Starter Sites are up and running. If you are having this problem, as a temporary workaround we suggest you add to your Facebook page a link to your Starter Site. Your Starter Site is always available with a link formed like this:


For example, if your store ID is 1003, the link will look as follows:


Your Ecwid store ID can be found on the bottom left or on the dashboard of your Ecwid control panel. If you need assistance on setting all this up, feel free to send us an email at support@ecwid.com.

We are very sorry for the trouble. As always, we will be posting further updates here.
Nov 30, 09:03 UTC
Investigating - A part of Ecwid stores installed on FB and registered through our partners is not available now. We are investigating the problem.

The customers can see the error:

Problem accessing /ecwid_products. Reason:
Signed request doesn't match or required parameter is missing

The Starter sites are still available for all the stores, the problem concerns only a part of stores installed on Facebook. You can provide the links to your Starter sites to your customers, the default link to a Starter site is formed like this: http://store[store_id].ecwid.com/
Ecwid store id can be found in the left bottom corner of Ecwid Control Panel.

Sorry for the troubles. All your store data will be kept intact and we will be posting updates here.
Nov 29, 19:25 UTC
Storefront Operational
Checkout Operational
Control Panel Operational
API Operational
Help Center Operational
Billing Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Dec 4, 2016

No incidents reported today.

Dec 3, 2016
Resolved - USPS team fixed their API and it's working fine now. We are sorry for the difficulties.

USPS Shipping Method is now Online and your customers are able to get live rates from it.
You no longer need to use the workaround mentioned in the previous update.

USPS API went offline at 2016-12-03 01:55 EST then came back online at 2016-12-03 02:22 EST.
To learn what time it is for your location, please refer here http://www.worldtimebuddy.com/?qm=1&lid=100,524901,8,5&h=8&date=2016-6-23&sln=0.5-2.5

All your Ecwid store data is safe and intact.
Dec 3, 07:35 UTC
Investigating - The status is only meant for the Ecwid store owners who are using USPS shipping method to receive shipping rates online.

USPS is having troubles at this moment. All the e-commerce solutions (not only Ecwid) which have an integration with USPS currently can not get live rates from it.

Please check the status of the service on this website: http://www.shippingapimonitor.com/

If you are using USPS carrier-calculated shipping method only, your customers are now getting ‘Sorry, we do not ship to this location’, or if you are using multiple shipping methods, USPS is not offered on checkout.

We are very sorry that you are facing this and we hope that USPS team will fix the issue soon. We will keep you updated on their progress.

Please note that your storefront is totally available, your customers are able to view products and add them to the shopping bag.

We suggest you using one of the following temporary workarounds to provide your customers correct shipping rates in the meantime:

- You can consider disabling USPS method temporarily
- If USPS is the only shipping method that you use in your Ecwid store, you can create any other shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table to ensure your customers will receive proper shipping rates.

Note: the issue on USPS servers does not anyhow affect Ecwid data, stores data (orders, products, customers etc) - all your data will be safe. The service interruption only affects carrier-calculated USPS shipping method.
Dec 3, 07:10 UTC
Dec 2, 2016

No incidents reported.

Nov 29, 2016
Resolved - The problem with some admin back ends being unavailable for login has been resolved. The starter sites are available too.
Please accept our apologies for the troubles. All data in the stores is kept safe and intact.
Nov 29, 12:22 UTC
Investigating - At the moment some of Ecwid admin back ends (Control Panels) are not available for login. Starter sites may not be visible too. Our development team has found the source of this issue and is in the process of restoring the service.

The estimated time of restoration is about 20 minutes.

Please accept our sincere apologies. All your store data will be kept intact and we will be posting updates here.
Nov 29, 12:08 UTC
Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016

No incidents reported.

Nov 22, 2016

No incidents reported.

Nov 21, 2016

No incidents reported.

Nov 20, 2016

No incidents reported.