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Canada Post service will be unavailable on Sunday, August 12 from 5 a.m. to 7 a.m. Eastern Time
Incident
Report for Ecwid
Resolved
The planned update was successfully finished. Canada Post services are fully operational now.
Note: the update of the Canada Post didn't affect your store data like orders, products, customers, etc. All your data is safe. The service interruption only affected carrier-calculated Canada Post shipping method.
Note: the update of the Canada Post didn't affect your store data like orders, products, customers, etc. All your data is safe. The service interruption only affected carrier-calculated Canada Post shipping method.
Identified
Canada Post services will be unavailable while performing a planned upgrade on Sunday, August 12 from 5 a.m. to 7 a.m. Eastern Time. We apologize for any inconvenience this may cause.
To see the latest status of the Canada post API availability, visit the following link:
— https://www.shippingapimonitor.com/history.html?api=canada
We suggest using one of the following temporary workarounds to allow you customers get shipping rates and complete their orders:
— Consider disabling Canada Post method temporarily.
— If Canada Post is the only shipping method that you use in your Ecwid store, we suggest creating another shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table shipping method to ensure your customers receive proper shipping rates. We have instructions on how to set up each alternative option in our Help Center:
— https://support.ecwid.com/hc/en-us/articles/207100479
Note: the update of the Canada Post does not affect your store data like orders, products, customers, etc. All your data is safe. The service interruption only affects carrier-calculated Canada Post shipping method.
To see the latest status of the Canada post API availability, visit the following link:
— https://www.shippingapimonitor.com/history.html?api=canada
We suggest using one of the following temporary workarounds to allow you customers get shipping rates and complete their orders:
— Consider disabling Canada Post method temporarily.
— If Canada Post is the only shipping method that you use in your Ecwid store, we suggest creating another shipping method in your store. For example, you may create a Flat Rate shipping method or a Custom Table shipping method to ensure your customers receive proper shipping rates. We have instructions on how to set up each alternative option in our Help Center:
— https://support.ecwid.com/hc/en-us/articles/207100479
Note: the update of the Canada Post does not affect your store data like orders, products, customers, etc. All your data is safe. The service interruption only affects carrier-calculated Canada Post shipping method.
This incident affected: API.
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